Customer uses call park or hold, then cannot take a second call until original ends.

  • 0
  • 1
  • Question
  • Updated 7 months ago
  • Answered
This is not so much a request for help as it is for information... I have two customers now who can only manage 1 call at a time - if they place a call on hold or park, that user cannot take a second incoming call until the first is ended, regardless of whether the first is picked up from the hold or park by another line. I've had a case open for this going on 3 months now with no resolution in site. Does anyone have any info regarding what the hold up is?
Photo of Christopher Nelson

Christopher Nelson

  • 332 Points 250 badge 2x thumb

Posted 7 months ago

  • 0
  • 1
Photo of Jessica - Community Moderator

Jessica - Community Moderator, Official Rep

  • 13,838 Points 10k badge 2x thumb
Hey Christopher, 

This issue was resolved briefly, but then a new issue arose that caused it to happen again. Product advised that this should be fixed bu the end of January.