It would make a huge difference for our company if RingCentral allowed its users to customize the number that we use to access the conference line. It's confusing for our clients to have to dial into a line with an unfamiliar area code that does not match the remainder of the phone numbers on our account. Even if RingCentral made it possible for us to purchase an additional number which we could use to forward calls directly to the general conference line, that would make a great difference.
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220 Points
Posted 3 years ago
Brandon, Champion
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24,402 Points
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82 Points
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112 Points
This reply was created from a merged topic originally titled Allow the Users the ability change conference number AND OR Conference Pins.
Give users the ability or option to change conference number or pins as needed. This will be helpful for small businesses as they may have situations arise where they i.e. may have terminated an employee and want to prevent that individual from using the company conference line for future personal \ business use.
Give users the ability or option to change conference number or pins as needed. This will be helpful for small businesses as they may have situations arise where they i.e. may have terminated an employee and want to prevent that individual from using the company conference line for future personal \ business use.
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882 Points
This is also valid for executives that presume calls will be confidential. It is understood that there are host options to identify the number of callers and lock a conference, but most executives do not want to have to use these host features. They just want to be able to distribute a unique Conference Code so they know the conference is secure.
(Edited)
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268 Points
Several other threads on this request, along with request to be able to schedule future calls with different participant codes. RC Meetings has additional features if you subscribe for enough attendees, but that seems excessive when you just want conference calls.
Lawrence Juster, Solutions Engineering
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618 Points
Good morning Finny,
This item comes up every so often and what I always advise is that when you terminate an employee, you delete their User Extension. When you do that, it deletes their Host & Participant codes so even if they try to use it, it won't work anymore. You can reuse that extension number for someone else and when you create the new User extension, it will generate new Host/Participant PIN codes.
This item comes up every so often and what I always advise is that when you terminate an employee, you delete their User Extension. When you do that, it deletes their Host & Participant codes so even if they try to use it, it won't work anymore. You can reuse that extension number for someone else and when you create the new User extension, it will generate new Host/Participant PIN codes.
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882 Points
This is not a valid work around for all cases. It is valid for user terminations, but not for users that have not changed, and simply want a different Conference Code, because they need more ability to keep conferences more secure/unique. If a caller from a previous conference does not hang up, or calls right back in on back to back conferences, this can also be an issue.
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882 Points
Also, deleting a user extension means removal of all the configuration for that extension including presence, Call Queue membership etc. which then has to be painstakingly recreated for a new user, just to reset a Conference ID. It is very typical in small companies, to reset the password and PIN and leave the configuration as is and rename the extension when a replacement staff is hired.
Lawrence Juster, Solutions Engineering
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618 Points
Hello Slicktop, no, my response was directly related to Finny's use case. In regards to what you are asking about, every customer has the ability to create virtual extensions. So in your specific business model, if it is mission critical to have confidential conference calls then I would suggest, your admin create 1 or 2 virtual extensions for the User that needs to rotate Host/Part. PIN codes.
Another option is if you know you are going to have back to back calls, you can use RingCentral Audio Conference bridge for the 1st call, then set up a RingCentral Meetings session that will generate a brand new Meeting ID every time. You don't have to use the screen-share or video conferencing features if you don't need them. You can just use the audio bridge which will have a new ID each time.
Another option is if you know you are going to have back to back calls, you can use RingCentral Audio Conference bridge for the 1st call, then set up a RingCentral Meetings session that will generate a brand new Meeting ID every time. You don't have to use the screen-share or video conferencing features if you don't need them. You can just use the audio bridge which will have a new ID each time.
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882 Points
Thanks for the tip on the "video conference" I will have executives use that for confidential calls. Still not a good solution to have to delete a user extension to create new Conference code for staff changes. It would be much better to have the ability for the administrator to just generate a new code when changing Password/PIN and keep the other extension settings intact, rather than having to completely redefine an extension just to get a new Conference code.
Lawrence Juster, Solutions Engineering
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618 Points
Anytime! Many customers use RingCentral Meetings in just this way to generate a new bridge each time. For the audio bridge and the changing the Host/PIN codes each time, it is a valid request and using the Community site, you can add this feature request for people to vote on. :)
Kim, Alum
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43,634 Points
If a New employee is starting it is recommended that the Old Ext be completely delete (See Delete User) (do not delete the number/phone), and create a new extension.
This will allow the New user to:
This will allow the New user to:
- Get a Welcome E-mail so they can setup their extension from scratch (including create a password, security question and PIN code),
- The RingCentral Meeting invites to pull the New users name.
- It removes the potential of forgetting a setup like changing the phone, extension number, or call handling rules.
- New Conference Calling Host/Participant codes are produced when a New User is generated.
(Edited)
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882 Points
It is your opinion that it is easier to delete an old extension and completely recreate a new one. IMHO it is certainly not easier to have to recreate all the extension settings for a new user including presence settings, permissions, call queue memberships, etc., than simply generating a new Conference code, resetting a Password and PIN and changing the name and email address when the replacement staff will need the same phone settings as the previous user. Also, there may be a time period before a replacement is hired, and the phone extension still needs to be useable by someone who sits at that phone location to temporarily fill in.
(Edited)
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112 Points
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82 Points
Jasmine M, Employee
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1,712 Points
