Dial-By-Name Directory: Customize Announcement

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  • Idea
  • Updated 2 weeks ago
  • (Edited)
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Posted 4 years ago

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  • 60 Points
I too have a need to customize the Dial-by-name directory announcement.  Is this a feature that RC will be making available in the near future?  
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Mission Springs WD

  • 62 Points
I need Spanish for the name directory function. It would be easier to allow for customization than try to produce multiple language directions. Further, we use a professional voice over artist. I don't like changing voices in the menu. 
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Laurent Vorelli

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I also need that feature as we operate in Quebec and by the law our systems should be provided in French. 
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Kim, Alum

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Please VOTE in the upper right corner to request this feature! :-) 
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Antonio Moreno

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I urgently need this customization as well. I am told there is a feature request open (feature request # 44186). When will this be implemented? My case # is 04547264
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Michael Patino

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I also need this.  I wouldn't even call this a feature, it's a BUG that it doesn't allow this now. The whole point of ringcentral is to allow you to customize your IVR to match your needs, having one of the primary options be locked into their default recording is contrary to the product's intent and purpose. Seeing as how this feature request is over 2 years old, I am severely disappointed that it has not already been dealt with.
This is an important feature that needs to be given priority. I don't know why RingCenteral is forcing to use inconsistent voices or computer voice for our dial by name directory. 

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Jasmine M, Employee

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  1. Account type: RBS_RCO
  2. A brief description of the business : not discussed. 
  3. A high level description of the product or feature being requested: to customize the dial-by-name directory by adding options/agents that forward to an outside number.
  4. A typical use case scenario explaining how your business would use the feature: customer would be able to go to the dial-by-name directory and manually add additional options/people, whom, when selected by callers, will then route to outside numbers. 
  5. Benefit of such feature: ease of use. It would be a way to work around the mobile user billing as well, if said options are set for agents who work outside the office to begin with, and prefer to be reached via their actual mobile number. as an example. 
  6. Number of Users and/or Digital Lines: 82 users / 63 lines

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Tres Hernandez

  • 62 Points
We just started with RingCentral and would LOVE this feature to be added.
For that matter there are other places that this could be added to, I just have to go find them again.
Replacing the computer generated voice with a more personalized message with a voice our clients know is most beneficial in this regard.
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Nick Bordeau

  • 62 Points
I just talked with support about this option! We have communities instead of people and would like to customize the greeting for them. Ugh, let's go RC!