Date & Time Stamp Issue for text notification of voicemail

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A customer of mine is receiving text notifications of voicemails, but they are showing a 2-3 hours behind when the message is actually left. Any direction on why this happens or how to address it would be great, thanks
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Chris Duquette, Champion

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Posted 2 years ago

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Hello Chris,

Does your customer have their Regional Settings set up properly for their desired time zone?
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Chris Duquette, Champion

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i'd like to think so, he tends to be hard to get a hold of until he has an issue and sometimes even when hes got an issue he wont return calls. its a bit of a odd customer situation, to be quite honest.
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Hello Chris,

Regional Settings is the only thing that I can think of that would create this effect without having more information. I would ask the customer what they have their profile set as.
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Cef Dela Cruz

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It would seem all notifications we receive by email are all in PDT, even when the regional setting is set to EDT. 
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Hello Cef,

I took a look at your account and see that extension 1 has PST listed instead of EST. Try changing that and let me know if it fixes the issue :)