Dear Product team

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Merged

This conversation has been merged. Please reference the main conversation: Control ring order of Desktop App and Mobile App.

We appreciate the support the Customer Service Team members provide when we post questions in the forum.  Unfortunately, it seems there may be a slight disconnect in communicating with the RC team members and community on some of the issues posted in this forum.  Of note, the very long thread discussing the need to separate the desktop app from the phone system.  I did find a post with a workaround, but it is baffling as to why it is taking three years to develop a solution.  

Not being a "techy' sort, I'm sure there are many features that need to be considered when building on the back-end.  I found this out when I couldn't trying to forward calls to my ring central app from another user...  

That being said, it would very helpful if someone from the product team would please review and respond to the newest posts in the Control ring order of Desktop App and Mobile App.  thread.

We have been happy with RC service and products, and only want to see you succeed. A response from the Product team on this specific thread would be extremely helpful.  
Thank you.
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Amie Denayer

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Posted 1 month ago

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