I prefer the old Legacy softphone, over the new Desktop for Windows/MAC softphone.

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  • Updated 4 years ago
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This conversation has been merged. Please reference the main conversation: Desktop App: Feedback for Legacy Softphone upgrade to RingCentral for Desktop

I have been unable to figure out how to populate the cover page of an outgoing fax to a recipient that is not in my contact list.  It was quite easy to do with the old softphone app.

What am I missing here?

As you can probably guess, I hardly ever send any faxes.  This is the first time that I have attempted to send a fax using the "upgraded" softphone app.  Is there a screen that pops-up prior to actually sending the fax, where you can add the recipients information? This is for business, so I am afraid to get that far, and accidentally send out a fax with missing info on the cover page.

I would SERIOUSLY like to go back to the old softphone...

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Brian Seekon

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Posted 5 years ago

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Bad business, unhappy.
This reply was created from a merged topic originally titled VERY UNHAPPY with forced update to Desktop Application.

Being forced to convert to the new Windows application is beyond frustrating. The reason we never did so in the first place is because it was not user friendly and half of what we could do on Softphone could not be done with the new updates. A new version of something should never be released until you can do exactly what you could do with the old version plus more. If that cannot be done, why even release a new version and on top of that, force the users to use it when the kinks aren't all worked out? We are currently looking into other options for Internet Fax because RingCentral is no longer making things easier for us. In fact, RingCentral has made things more stressful and inconvenient for our office.
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Kim, Alum

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We need users like yourself to provide detailed examples to the Submit Feedback option inside the Desktop App as to what features you'd like added/fixed. Please be patient with our Product Team as they review all of them and prioritize them accordingly.  Thank you. 

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