Default Caller ID For SMS/Text

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  • Updated 6 months ago
When we send out SMS we always need to select the caller id that we want to show up. We need to have a default caller id for it so that we do'nt need to select it every time we send SMS.
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ADMIN

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Posted 2 years ago

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Danno, Champion

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What application are you using to send SMS?
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Danno, Champion

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If UR using RC4W; click on gear, select calls, then outgoing, and scroll down to outbound caller ID, then text - to select your default. 
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ADMIN

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That worked...thank you!
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Jack R. Lebowitz

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Why doesn't this feature work the same way for RC4Mac Desktop? The only choice I have in caller ID for outgoing SMS texts is my private extension number I don't want people making voice calls to, as they are not forwarded to Ruby Receptionists like calls to my main number....
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Jan Mendez

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Why do I only have Direct Number under Texts? How do I add our Main Number?
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Helpdesk

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I'm also looking for a solution to this.  I want to have everyone send a text from the main number so when the shifts change, we aren't missing texts.

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Saadet - Community Moderator, Official Rep

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Hi Jan and Helpdesk,

Currently only the Operator extension can SMS on behalf of the Main Company Number(s). Please vote on this feature request if you would like to see other extensions have this ability
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INSPECTION BOOKING

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This reply was created from a merged topic originally titled Would like to be able to set a default called ID (i.e. main company name) for out....

Would like to be able to set a default called ID (i.e. main company name) for outbound text messages being sent from mobile RC Phone app. Currently always need to specify which number to use when creating a new text message.