Default Company Greeting not saying actual company name

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On the auto-receptionist default company greeting it is just saying 'my company name' instead of our actual company name. What am I doing wrong? The correct name is set up in the company profile section.
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TINSON

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Posted 2 years ago

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J.B. Ferguson, Champion

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Tinson,

It needs to be set up in your system admin extension (x101 if you haven't changed it).
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TINSON

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Thank you - but under the Company Name bit it says it will be used in the default greeting?
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Mike, Official Rep

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TINSON

Just following up on some old threads.  Did you still need help with this one? 
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Dr. Xavier Amador

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This does not work. The auto Receptionist keeps saying "MY COMPANY NAME" very frustrating.
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Saadet - Community Support, Official Rep

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Hello! I took a look at your account and I see what you mean. What's interesting is that the correct name is pronounced when your number is dialed. I will do some more research on this!
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Saadet - Community Support, Official Rep

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Looks like this is working as designed. As long as the correct name shows up in the text preview and when you call the main phone number you hear the correct name, then you are all good to go. 
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Tonya Wood

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The greeting can't pronounce "logistics". How can this be corrected?
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Jessica - Community Support, Official Rep

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Hi Tonya, 

I'll do some digging and see what I can find! 
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Tonya Wood

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Thanks. I changed to a customized greeting but I really don't want to hear my voice on the greeting. :)
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Jessica - Community Support, Official Rep

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Hi Tonya, 

I reached out to one of our product manager's and there isn't really an available fix for that at this time. RingCentral does partner with a voice recording company if you're interested in getting a recording that isn't your voice :) Sorry for the inconvenience! 
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Tonya Wood

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What is the cost to use the voice recording company?
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Jessica - Community Support, Official Rep

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The plans can vary by what you use the service for. You can find more info about it here: https://www.ringcentral.com/office/features/professionally-recorded-greetings/overview.html?_ga=2.12...
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Tonya Wood

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Thanks
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Jessica - Community Support, Official Rep

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You're welcome!