This conversation has been merged. Please reference the main conversation: Hold Music: Add more hold music options
I have set a greeting for the whole company, and also hold music. However, each extension seems to override this. It would seem useful to have a comany wide setting "Extensions default to Company Greeting" and/or "Company Hold Music". That would permit a consistent interface to the customer and avoid the admin from setting each extension individually. At that point, if an individual extension needs a different greeting, and/or a different hold music, one can change just that extension.