Default Greetings and Hold Music

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This conversation has been merged. Please reference the main conversation: Hold Music: Add more hold music options

I have set a greeting for the whole company, and also hold music. However, each extension seems to override this. It would seem useful to have a comany wide setting "Extensions default to Company Greeting" and/or "Company Hold Music". That would permit a consistent interface to the customer and avoid the admin from setting each extension individually. At that point, if an individual extension needs a different greeting, and/or a different hold music, one can change just that extension.
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Posted 5 years ago

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Ashlynn Kaplan, Champion

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Agreed. When I set up an account with 14+ phones, this would be nice. I have to go to each extension and change each from the default individual extension, especially when they chose alternate hold music or greetings. It becomes quite a tedious process for larger accounts. 
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RC-Installer, Champion

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That is why there is a template feature for addressing this issue.

Templates could be easily created and then applied so settings are consistant.

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See - you learn something new every day. Didn't know about the template feature.
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Mike, Official Rep

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Thanks for helping out Chuck!

Here is an FAQ page which will answer or lead you all to the information you are probably looking for. ;Templates Frequently Asked Questions

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