Deskphone: Factory Reset Phone- need default password to web configuration

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  • Updated 2 years ago
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I am trying to get into the web configuration for already provisioned 410's and 500's.  The default 456 for the admin and 123 for user passwords are not working on any phone.  Does RingCentral change them before sending them??
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Rick Justis

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Posted 6 years ago

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Kim, Alum

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Official Response
When a phone is purchased from RingCentral the phones are locked by default. The phones are provisioned with RingCentral's information into the device. By requesting the phones to be unlocked by RingCentral, the warranty will be voided and it can possibly cause the phone to be unstable. Unlocking the device can put the phone at risk if someone is access it and is not sure what they are doing... they can break the phone.

If you do factory reset the phone, then the password is Polycom's password and will always be 456 - that is Polycom's default password.
(Edited)
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Jay Williams

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How do I request a phone to be unlocked? Thanks.
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Saadet, Employee

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Hi Jay, you can either contact our Support Team or your Account Manager.
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Jay Williams

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What is the email address to contact the support team? Thanks.
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Saadet, Employee

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You can contact them through these channels.
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Antonio G

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This reply was created from a merged topic originally titled How to Factory Reset a Cisco SPA303?.

Hello we need to factory reset a Cisco SPA303 ringcentral phone. I know the warranty will be voided.

How can we get the password so on Setup>Factory Reset we can be able o apply the Factory Reset?

regards
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Kim, Alum

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If the phone was purchased on Amazon, please contact the seller. 
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Aurelio Silva

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I purchased a CISCO 303 from Ring Central about 3 yrs a go , but after 2 yrs of using the device I shutdown my business and now I ́ll need  to use the phone on my new business (overseas) but is asking for a password to do a factory reset. How can I get this password:
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GEORGE MKRTCHYAN

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Well what if the phone was NOT purchased from RingCentral and therefore the warranty is not covered anyway by RingCentral, how can we access a Polycom VVX300 phone that has been provisioned by RingCentral? I need to access the phone's web configuration utility in order to reboot phones when they fail, since the RingCentral Admin portal doesn't allow for this.
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Kim, Alum

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If the phone was not purchased by RingCentral, then we will not have the password information.  Please contact the seller from where you purchased the phones.  
If it was factory default, see above for password info.  
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GEORGE MKRTCHYAN

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I just confirmed that you cannot use Internet Explorer to access the Web Utility. It will not work. And the password is the Polycom default of 456.
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Kim, Alum

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Correct, use Firefox or Chrome. 
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Matt Mikolajczyk

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I am able to access the web config with IE, Firefox and Chrome. IE gives an error about the website's security certificate, but I can still access the web config page. Not for nothing, but make sure you type https:// first, sometimes IE ain't too smart!!
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Cab Order

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This reply was created from a merged topic originally titled how do i reset the admin password for Polycom SoundPoint IP321??.

I need to make changes on the Static IP setting on the phone but to that i need the admin password. I tried using 456 as the password but its not working and after doing some research i fond some articles to reset the password by pressing the 1, 3, 5, 7 at the same time while the phone boots up and it will ask for a password and i used the MAC of the phone as the password to reset it but no luck. Any help would be highly appreciated.
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Cab Order

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How do i change the admin password if the phone was purchased from ringcentral??
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BRENNSKAG

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I was a customer of RC several years ago and have just signed up again.  In the past, once your phone was no longer on your RC account, RC removed the 'lock' on the phone.  I just purchased 5 new Polycom VVX500 phones from RC and I hope they still will unlock the phones when no longer used with the RC phone system.  Can someone from RC confirm this?  Incidentally, it appears that RC does NOT lock phones purchased elsewhere.

Joe
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Mike, Official Rep

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You'll need to give us a call. Make sure you have the serial numbers to provide to the telephone agent.