Degrading Account

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  • Updated 4 weeks ago
Our Company had 12 users on ring central until this month but 7 days before my next billing date I called my account manager "Ace Manuel Bihasa (800-574-5290 Ext. 0653) who barely ever responds to emails or calls, and asked him to cancel out 9 out of 12 users because of my business requirement. I wanted to be billed for 3 users on my next due date which was 7 days ahead. He first made excuses about me being late; 7 days before my due date, are you kidding me? Later he said he would make all the other 9 users FREE  for a month or so and I shouldn't worry. A verbal commitment by your employee who has a history of not even replying was not convincing so I insisted on cancelling the remaining 9 users. He mentioned within 24 hours he would Email me a confirmation about the same and I should wait. I wasn't surprised when there was no email the next day, he even stopped answering my calls, I called him 6 times the next day and then  I chose to email him about not getting a confirmation but even after 48 hours no response from Mr. Ace Manuel. 48 hours after I got no confirmation I struggled to get through your IVR and I got Mr. Mark Sanjuan (8667800810 Ext. 0978) who said he was from CUSTOMER LOYALTY not SALES like Mr. Ace Manuel my so called account manager. Mark mentioned he needed to engage his manager to make sure this is being done but committed that within 24 hours I would have a confirmation in my Inbox and I shouldn't worry because there wont be a charge beyond the 3 users I wanted to reinstate. But nothing changed another 48 hours gone and no response from anyone.This is the worst customer service I have experienced. My due date is tomorrow and my account still shows I will be billed for 12 users which means my request to cancel 9 users has been ignored. Your Sales team and the account manager assigned was on top of everything to get me on board when I was signing up for this service but why aren't they proactive enough when I wish to degrade? Extremely ignorant about the customers request, giving me hard time to cancel a few users feels like you are trying to charge me unnecessarily.

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Sanidhya Sud

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Posted 1 month ago

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Mary Rose, Official Rep

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Hi Sanidhya,

Sorry for having issues. Please send us a private email at community.support@ringcentral.com so we can check on this.