deleting contacts in reporting

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  • Updated 11 months ago
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I have been requesting help with this for over a month.  I have spoken to multiple Cust Service individuals.  I have recreated this on  Ring Central meetings.  There is a gliche/bug in the system as a result of your recent update of the website.  I cannot search my contacts by phone number in the contact list.  I further cannot add contacts without avoiding duplicates because I cannot find my contacts solely by phone number.  Please advise on what we can do to get an updated version that has this gliche resolved.  It takes 10 more steps including control f to find the number and exporting the csv file in order to manually find the number, then match it with the contacts in Ring Central.  
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BATTA

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  • angry, loss of business and revenue and customers

Posted 11 months ago

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Saadet - Community Support, Official Rep

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Hello BATTA,

I'm a little confused. Are you referring to our Reporting tool? Or are you referring to strictly searching your Company and Personal Contacts via the online portal? 

I can search Company Contacts just fine but the search function in Personal Contacts isn't working. Is that what you're referring to?
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BATTA

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yes...i cannot pull up my contact by phone in my "personal contacts"
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Saadet - Community Support, Official Rep

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Got it! So what I did was clone the case you last opened and immediately escalated it for further investigation (case 06488566). I apologize that the Tier 2 agent prior did not follow proper procedure. 

I was able to replicate the issue. For some reason you cannot search Personal Contacts via phone number but you can via First & Last Name. While Company Contacts you can search via all three options.