Call Queue: play announcement for SoftPhones and Mobile App

  • 5
  • 33
  • Idea
  • Updated 11 months ago
  • (Edited)
when a queue/ department call is answered using the SoftPhone or Mobile App, it doesnt announce the name of the caller or the department's name because there is no prompt to press 1 to accept the call. If a queue call or a department call comes in and the prompt before connecting is turned on, the department's name should be announced to the agent or user for the user to know which department the call is from.
Photo of RheaD

RheaD, Employee

  • 604 Points 500 badge 2x thumb

Posted 5 years ago

  • 5
  • 33
Among many of the wonderful features that Ring Central has, this is one of the most important of all especially for companies that have departments that are manned by several people. We have no way of screening Human Resources or Sales calls because they run right into our private extensions without any notice or option to decline the call and send to voicemail. PLEASE!!!!!!!!!! put this feature at the top of your priority.