Desk Phone Ring First

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Merged

This conversation has been merged. Please reference the main conversation: Control ring order of Desktop App and Mobile App.

Default setting for users with desk phones should be for the desk phone to ring first, I have found that no one is pleased when the app rings first, and then they have to wait 3 to 4 more rings (even on simultaneous) for the desk phone to ring.
Support told me this is not currently available.  Is this option in the pipeline?
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ADIM Matt

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Posted 8 months ago

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Jeff Salisbury, Champion

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This has been requested for years - anyone with a desk phone has the same complaint. My personal theory is that within RingCentral desk phones are not allowed, and consequently nobody on the development team sees this as a priority since they don't share the pain of having your mobile phone and desk phone both ringing at the same time, and having to wrestle with both when you get a call that you can't answer during a meeting.... :)
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Shenay Hardeman

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As much as it pains me to defend, I think you can reduce the amount of rings and disable that first app option

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Jeff Salisbury, Champion

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In my experience you can have the mobile and desk phones ring at the same time by setting the first ring option (Desktop & Mobile Apps) to 0 rings/0 seconds. You can also disable that first option so only the desk phone rings, but then your mobile app does not get the call like you would want away from the desk. The Holy Grail is to have the desk phone ring 4 or 5 times, and then if you don't answer to have it start ringing the Desktop & Mobile Apps. I would gladly buy a beverage to whoever figures out how to do that as built today.
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ADIM Matt

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Both of those suggestions are correct, however that strategy requires the user to log in to the portal and change the call handling options multiple times each day (disable the app when they arrive to the office, re-enable the app when they leave/lunch/etc).  If we can just set the desk phone to ring first, the user never has to log in at all.
Ill pitch in for the beverage.
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Matt Shank

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I have my desk and mobile set to ring at the same time. I never have to change it. If I’m at my desk, I pick it up at my desk. If I’m not at my desk, I pick it up on mobile. What would be the reason for changing the setting multiple times per day?
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Jeff Salisbury, Champion

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Matt - if you always answer your phone immediately that's probably okay, just annoying to have two devices ringing. If you didn't want to answer the call then it becomes cumbersome to silence both devices. I get a ton of cold sales calls everyday that I don't want to answer, or sometimes I am in a meeting in my office and can't answer.
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Kimberley Denis

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I see this is a problem that has been going on for years. I can't get the settings to have them ring at the same time - apparently a problem with the hierachy of the system. Took me a year to get the desk phone to consistently ring at all and not have dead air on the other end.  I really wish Ring Central would get itself together and be able to respond to this. The desk phone needs to ring first - we only use the mobile app when we're off-site for programs.
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Nancy Wright

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I have many people that want to be able to do this also. Perhaps they will come up with a way to do this... One can hope.

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