Deskphone: add External Speed Dials

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We recently ordered an SPA514 with 2 sidecars. The idea was to set up the sidecar buttons with 10 digit speed dials. Unfortunately RC firmware removes this native ability from the Cisco phone. The only way we could accomplish this was to build virtual extensions then unconditionally forward them to the 10 digit numbers. Not ideal at all. Programming 64 of these took 3 hours.

I'd like Ring Central to offer this option in the portal. Can you please submit a feature request.
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Plese

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Posted 2 years ago

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HOLCOMBE

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Yes, I would like this feature too.  I bought a sidecar to quickly access speed dial numbers, now I can't use it.  Please add this as a feature.
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KNIGHT

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In order to have a global "speed dial" list for all of our company users we tried the virtual extensions to contact our employees as well as using "Unconditional forwarding" rule. The problem we are having is that if that person doesn't answer, then that persons voicemail doesn't pick up. The call somehow gets routed back into the Ring Central system.  This doesn't help us as we use voice mail quite regularly when our employees don't answer. Is there a solution for this ? or are we setting it up wrong?
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Carolyn Melphy, Employee

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This reply was created from a merged topic originally titled Speed Dial for External Numbers.

Food Retail Company, 250 Users 
Need to be able to speed dial external numbers to our RC platform, such as suppliers.  Time waster as the system does not allow.  
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RC-Installer, Champion

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there is a way but a bit cumbersome.  Once setup it works great

See below the steps

Also RC could do an upload if you work with your account rep

Chuck
Certified RC consultant
Chuck@yoritguy.com
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alfm

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This reply was created from a merged topic originally titled Enhancement: Creating 'direct dial' buttons on the desk phone's expansion module.

My company is a consultancy and as such we deal with a number of clients and a number of contacts within each client.

We use the Cisco SPA514G desk phones and each handset has one sidecar expansion module (giving us 32 line buttons to assign).

Requirement

We need to be able to setup the line buttons on the sidecar to provide a 'direct dial' buttons to different contacts and be able to change this as needed.

Current process

The only way to create each 'direct dial' (and RC support have confirmed this) is to:

  • create a new extension in our account without a phone number attached to it (this step is itself a 6 step process). We call this a 'virtual extension'.
  • within the new extension setup the 'Handling & Forwarding' rules to 'forward' to the contact's phone one number
  • then setup the presence settings of the target handset so that the new 'virtual extension' is mapped to a 'line button'.
  • reboot the handset

Issue

That is a great deal of work just to map one new number !

Additionally this means your RC admin portal 'users' list becomes boated with extensions that do not reflect your own company's phone system.

Basically each extension is a 'user account' with a login, password, personal details and all the call handling configuration. It is a waste of configuration and storage to do this just to enter one number.

Enhancement suggestion

It would be quicker, less confusing and less wasteful if you could create a 'contact extension' that just created a slot where you could enter a name and a phone number.

This 'contact extension' would then be available to select in each phone's 'Presence' configuration just like a regular extension is.

Please vote for this enhancement as I think it would make the system so much easier to administer and work with.
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Erin Rigby

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PLEASE!
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alfm

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Further to my previous enhancement I would add that normal extensions / users (i.e. those with the role 'Standard') should be allowed to create the 'contact extension' I suggest.

It is very annoying that admin users (or specifically those with the 'Users' permission in their role assignment) are the only ones who can create extensions and therefore the only ones that can create new direct dials for other extensions !

All user's should be allowed to create a 'slot' themselves (what I have suggested as a 'contact extension') to add a number to their own extension's 'Presence' configuration and thereby setup their sidecar as they would like.

The slot's account (the user account 'lite') should also include a new 'Company' field and even a 'role/title' so you can easily identify a contact. The list of 'lite' user accounts should of course show these new fields.

There should also be some way to easily differentiate between standard 'user accounts' and 'external contacts' / 'user account lite' records.
(Edited)
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alfm

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Another reason why a 'lite' version of the user accounts urgently need to be introduced is the 'RingCentral for Windows' program. 

In that program you have a 'HUD' which is the programmatic equivalent of the sidecar and reflects the 'Presence' defined for each user account's extension.

At the top right-hand corner of the HUD you have the option to 'edit' the HUD. Now all our users have initially thought that this meant you could put any number you wanted in any slot of the HUD (and therefore sidecar) but this is not the case. You can only select from the user accounts that have been defined by the company's Ring Central admin - in other words only from a list of staff extensions.

This is 'edit' option is misleading, makes the 'RingCentral for Windows' program feel incomplete and does not give the users the functionality they require or that seems to be on offer. This has led to a great deal of confusion, frustration and negative feedback amongst our users.

All of this could be resolved by giving the ability (via portal AND Windows app) to add custom external contacts to your extension's user account and select these in the 'HUD' / 'Presence' as discussed in the earlier posts. 
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alfm

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'Quick win' solution for Ring Central development

We have Cisco SPA514G handsets for our deskphones. In the Cisco manual it states that if the line buttons are pressed for 3 seconds you can set a speed dial for that button.

This does work if the line button is not assigned to a slot by the Ring Central presence system but does not work if any presence settings have been defined for that phone extension. 

For example on our deskphones all have expansion units with 32 line buttons plus the 4 on the actual phone itself. Only 16 buttons of the expansion units are set as extension dials. If one of the 4 line buttons on the phone itself is not assigned then pressing it for 3 seconds will allow us to set a direct dial but this does not work for 'unassigned' extension unit line buttons. So it is possible for RC to do but currently it is an 'either or' state were if you have an expansion unit buttons set ALL are regarded as set.

If Ring Central development could adjust their presence system so that any unused line buttons on the expansion unit (or positions 5 or more) are not overridden and left as 'dead' buttons but instead 'released' to act as unassigned line buttons then this would mean that those buttons could be pressed for 3 seconds to create direct dials, the portal would not need to be adjusted to create a 'user account lite' for contacts speed dial and the whole system is a great deal more intuative.

This should be a great deal quicker for Ring Central to implement and will mean the users get exactly what they want with the following :
  • The ability to define quick dials on any line button they like whilst keeping some buttons for standard company extensions.
  • The new direct dial is private to each user
  • The direct dials are not shown in the company directory
  • The portal would not be cluttered up with user accounts whose only purpose is to provide a direct dial to an external contact
  • Each direct dial could be changed on-phone as needed without needing to log in to each user's portal page each time.
(Edited)
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Mark R

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YES!  My YEALINK T42S Phone has programmable soft keys for speed dialing. Unfortunately, the speed dial settings are eliminated when Ring Central reboots the phone. PLEASE ADD:  THE ABILITY TO RETAIN THIS SPEED DIAL FUNCTIONALITY IN YOUR SERVER DATABASE. Much appreciated. 
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Erik Eckert

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Please add Speed Dial Feature to Yealink phones.   This is  must feature!  It would be awesome to be able to push to all phones in our account if at all possible.  
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telly, Eh?

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For those with YeaLink phones, I've found a solution on YeaLink forums.

Basically, you export the ENTIRE configuration for the phone to a config file, and then add the following line to the end of it, and import it back into the phone:


## export config from the phone, and add this to the last ###
## line of the config file to prevent autoprovisioning from overwriting ### 
##  Turn on protection of local configuration settings. ###
auto_provision.custom.protect = 1


When the phone autoprovisions, it WON'T overwrite any custom configuration settings input by the user - including speed dial keys! 

Hope that helps!
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Jennifer Dumont

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We have Polycom VVX 411s and we would like the ability to add external speed dials in presence also.  It seems like a very large oversite to not allow users add their own speed dials for numbers outside of the company.  Adding them manually on the phone seems to be not 100% supported and strange things happen.  Please add the ability to add an external line to presence!  The solution of adding them as an extension is not viable because that is admin function which is restricted to only a few users and it seems crazy that you would need to work with an admin to set this up.
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RC-Installer, Champion

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There is a way but a bit cumbersome.  Once setup it works great

See below the steps

Also RC could do an upload if you work with your account rep

Chuck
Certified RC consultant
Chuck@yoritguy.com
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Jennifer Dumont

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Thanks Chuck - but what steps?  I don't see any.
Bought an expansion module (with the plan of buying one for each desk phones we use) thinking it would reduce the time and frustration of having to dial 10 digits for our roster of drivers and key customers. Spent half an hour on the phone with ring central to find out that it couldnt be done (the rep thought i wanted to set it up to reach internal extensions). Speed dial is a very basic and available feature on land line phones, but with ring central it appears to be limited to 8 numbers using the 2-9 keys. The expansion module advertises it can be used for speed dial, but does not say it can't be used with ring central. Very disappointing. Please add the functionality to use expansion modules for speed dial.
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telly, Eh?

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