Deskphone: Polycom VVX 600 and 3rd party VVX d60

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This conversation has been merged. Please reference the main conversation: Provisioning: Can I provision a 3rd party unsupported phone?

Has anybody been able to get these two pair together?
I already have the VVX 600 working but I want to know first if the VVX D60 will work (with all the functionality from RC) before buying one.
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Adlai Grutas

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Posted 3 years ago

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Nathan Malone, U.S. Tier 3 Support

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Hello Adlai,

The Polycom VVX D60 is not a supported device by RingCentral. As such you would have to add the device as an Other Phone. As long as the phone lets you enter the phone registration information so it can contact our sip servers, this should not be an issue. However, as it is an unsupported device we cannot guarantee that it will register correctly with the system.

As an Other Phone you will not get all the features available to a fully supported phone. The most notable features that are lacking on an Other Phone are the softkey buttons for paging, conferencing, and the like. These functions can still be performed, you would just need to press the corresponding code, for example, instead of a page button you would have to press *84 to initiate a page. The other feature that you will not have is the ability to set up presence keys. As the VVX D60 is a cordless phone I am not sure if it supports presence in the first place, but even if it does an Other Phone cannot use this feature.

Other than these features the phone should work as any other device if it registers correctly.

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