Deskphone: Set DateTime/daylight savings with Custom Provision

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  • Updated 3 years ago
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Does anyone know the correct way to setup the provisioning server to accommodate a region with no day light savings time?

Our current region settings in our ring central portal are set to Arizona.

tcpIpApp.sntp.gmtOffset="xxx"
tcpIpApp.sntp.gmtOffset.overrideDHCP="?"
tcpIpApp.sntp.address.overrideDHCP="?"

Here are some of the values that the manual says to configure, anyone know how to set them appropriately?
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Kyle Watson

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Posted 3 years ago

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Fletcher, Implementation Advisor

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Hi Kyle,

if you are just trying to change the phones to not use daylight savings, there is a setting in the phone itself to disable daylight savings time. 



This is under preferences -> Date and time, when you log into your phone using the ip address.

Otherwise, for these settings to work, try

tcpIpApp.sntp.address="pool.ntp.org" 
tcpIpApp.sntp.gmtOffset="your offset from gmt ie. -7"
tcpIpApp.sntp.gmtOffset.overrideDHCP="1"
tcpIpApp.sntp.address.overrideDHCP="1"

if this does not work, try setting the address as north-america.pool.ntp.org.
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Kyle Watson

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The confusion is that the value for gmtoffset is -43200 to 46800. Each hour is worth 3600, I need to go to -7 or 5 hours from the left to the right which is (-43200 + 5 * 3600 =  -25200
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Mike, Official Rep

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Hi Kyle, If you log into your account online, you should be able to go to the Regional Settings and choose Arizona which has the-7 offset. 

See: Updating your User Information and Details on your Online account

(Edited)