desktop app - call log

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  • Updated 4 months ago
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I deleted my call log from my desktop app but now it doesn't keep a log of any calls dialed or missed on my desktop app. These are only recorded on my web page ring central. Is there a way to get my desktop to log these calls again so I don't have to keep logging into the web page to see missed calls. Thanks.
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Sansbury

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Posted 1 year ago

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Saadet - Community Moderator, Official Rep

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Hi Sansbury,

Could you provide more information? How did you delete the calls in the call log? What version of the desktop app are you on?
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Sansbury

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Hi, thank you for your reply. I pressed the clear call log on the desktop app on the call log section and now it is always empty and doesn't show any calls (all/missed) just says call log is empty. The web app shows them all but not the desktop app. It's version 10.0.0.30453. Thank you
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Saadet - Community Moderator, Official Rep

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Hey Sansbury,

I was able to replicate this on my Test Account. Interestingly, the Mobile App displays the call log correctly after the delete. I would say this isn't normal behavior and that we should take a look at it! Please open a case so we can troubleshoot with you and gather more info.

  
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Katie King

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This happened to me, as well. Has there been an update on this case?
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Becky - Community Support, Official Rep

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Hi, Katie!
If you're running into this issue as well, I would recommend opening a case with Support so they can address this specifically for your situation.
If you don't find that they are helpful, please reach out for next steps!
:)