Desktop App: Contacts Download Error

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  • Updated 3 years ago
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I'm having the same problem described by Dan in this thread:
https://community.ringcentral.com/ringcentral/topics/desktop-app-contacts-download-error

Everything was working fine until today. I uploaded a new CSV file containing my personal contacts to the RC web portal. (Note this was under the Personal contact list.) I selected the "Overwrite existing contacts" option. The import went smoothly (no errors). However when I restarted the RC desktop app, it gave me two different errors. First (after starting is a yellow message at the bottom of the app that says:

An error occurred downloading Personal contacts

This message will slide up and down a few times, then eventually I’ll get a pop up that says:

Server error
Cannot get the company contacts from the RingCentral service. Please restart the program to resolve the issue.

Note that the first error seems to be about my Personal contacts, whereas this second error says it’s my company contacts. Restarting the app does not resolve the problem. If I click on the Contacts tab in the desktop app, I can see my list of Personal contacts and Company contacts correctly. Note when I view the list on the web site, there is just one entry for each contact.

I’m using RingCentral for Mac version 6.6.2.10219 (64-bit) on Mac OS 10.10.1
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bradsmith74

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Posted 3 years ago

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bradsmith74

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Official Response
Thank you, that worked perfectly! For anyone else who has this issue, what I did was:

- Quit the RC desktop app
- Delete all my contacts on the RC web site
- Import into the RC web site my contact list in CSV format (that I had previously exported from my Mac's Contacts app)
- Start the RC desktop app

No more error messages. Thank again.
(Edited)