Softphone crash after Windows update (Resolved)

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  • Problem
  • Updated 1 year ago
  • Solved
  • (Edited)
Archived and Closed

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A recent Microsoft update to the 32-bit Microsoft Office 2016 created a condition which can crash the RingCentral desktop application during the login. If you have experienced such a crash, please uninstall the desktop app and install the version 9.1.6.

Please note, version 
9.1.6 is a stable solution.

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Thank you!

Mike
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Posted 2 years ago

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Official Response
7/10/2017 Update:  For those following this thread, the stable release/fix is now available.  If you've installed v 9.1.4, you can now upgrade to version 9.1.6.

Thanks!

Mike

See Related Article:  RingCentral Windows Desktop app crashing after updating to 9.1.2 
(Edited)
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Kolby Davis

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After Updating to 9.1.6.27106  The Command window opens on start of RC and if you close it it will quite the RC app. 
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Hi Kolby,

Are you still having problems with this?  Have you tried to uninstall and reinstall again?

Mike
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Kolby Davis

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Yes, I did uninstall and reinstall and checked for any lingering folders and reg entries after uninstall. 
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Kolby Davis

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Fixed there where some config files hiding the %user%App data/Ring Central 
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Brad

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How did you access that? Mine still won't install and same error. 

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