Desktop App: enable dial pad on conference call

  • 0
  • 4
  • Idea
  • Updated 4 years ago
  • Implemented
  • (Edited)
When on a 3 way conference call on the desktop app, we are unable to use the dial pad or call options- they are grayed out. 

For example: User A and User B are on a call together on the Desktop App, and need to conference call an IVR (such as a Bank) and the keypad (and all other options except for “hold”) gets grayed out as soon as the 3rd call is connected via Conference Call... so they are unable to go through the IVR by using the keypad.

Case # 04525163
Version: 8.0.6

Photo of Hannah M

Hannah M, U.S. Tier 1 Support

  • 338 Points 250 badge 2x thumb

Posted 4 years ago

  • 0
  • 4

Be the first to post a reply!