Desktop App: Fax Cover Page - Show User Fax Number Instead of Company Fax

  • 0
  • 8
  • Idea
  • Updated 9 months ago
  • (Edited)
Fax Number of RingCentral Desktop Fax Cover Page - Show User Fax Number Instead of Company Fax

In RingCentral Desktop, all provided cover pages populate the {SenderFax} field with the Company Fax Number.  This, in my opinion, should show the user's fax number instead, as set in the Fax Number listing in the Outbound Caller ID section of the user's settings.  If there is a need for the cover page to show the Company Fax Number (as set in Company Numbers and Info), then a new field should be created called {CompanyFax}.

In the spirit of "one number for phone, fax, and business SMS" it makes little sense to display "User Fax" on the cover page as a number that will not directly route to that user.  If a company wants users to show the main company fax number in that field, they can set it for the users under Outbound Caller ID.

The only option RingCentral has provided in chats and in support cases is to have us create a custom fax cover page that eliminates the {SenderFax} entry, then distribute that individually to each user's computer and set it as the chosen fax cover page.  I'm not looking forward to doing that for the roughly 80 RingCentral users in our company.

If you agree that this should be an option for companies that want it that still provides a way to have another company have the field display the company fax number if needed (via the Outbound Caller ID field), then please vote up this idea to have RingCentral consider it.
Photo of Bob Robinson

Bob Robinson

  • 1,642 Points 1k badge 2x thumb

Posted 2 years ago

  • 0
  • 8
Photo of Renato - 100

Renato - 100

  • 138 Points 100 badge 2x thumb
I am having a huge problem with this same need. My company have 4 different locations with 4 different numbers. Both company number and fax number are showing on all cover pages from the 4 location. This is very confusing for the other companies we send faxes to. On the other side my 60 users will waste time attaching the custom cover page because the majority of pdf's sent are originated on the cloud and does not touch my local hard drive. So it will many steps to attach pdf's and cover page.
Please fix this issue asap. This request from Bob was made 7 months ago! :(
(Edited)
Photo of Chris Duquette

Chris Duquette, Champion

  • 13,080 Points 10k badge 2x thumb
i haven't tested it but there is a outbound caller ID section as well as an outbound fax settings section. I would assume if you have your personal number assigned in both it wouldn't show your main company numbers. I'll test it myself to be sure. I voted in the positive for this in case i'm wrong anyway.
Photo of Bob Robinson

Bob Robinson

  • 1,642 Points 1k badge 2x thumb
That's not the way it has been working in the RingCentral Windows app.  Outbound faxes display the company fax number regardless of what is set in Outbound Caller ID and in the fax settings.  It's been 7 months since I made this suggestion so it's possible that it has been addressed since then.

And your point is good, given RingCentral has driven home the idea of a user having one number for everything (Phone/Fax/SMS/Glip)... why would the defaults be to use a company number or company fax line on a communication that a user sends?  Odd that for me, I see my direct number for phone but a company number for fax and you see something different.
(Edited)
Photo of Renato - 100

Renato - 100

  • 138 Points 100 badge 2x thumb
I have all my users set in the outbound called id and outbound fax but still not showing on the cover page. I already talked to RC support and they told me there is no way right now to accomplish that.
Photo of Bob Robinson

Bob Robinson

  • 1,642 Points 1k badge 2x thumb
At this point you can vote for this idea, which will hopefully help get it on their radar screen.
Photo of Mike

Mike, Official Rep

  • 89,840 Points 50k badge 2x thumb
Renato,  The best work-around at this time is to create a custom fax cover sheet and have all users use it instead. 
Photo of Renato - 100

Renato - 100

  • 138 Points 100 badge 2x thumb
Mike as I mentioned before this workaround does not apply for me. Our users pull reports froma web base application and we send faxes straight from the page. With this "workaround" all users would need to doanload the pdf and attach to the email plus the cover page. It would a huge time consuming since we process several faxes per day.
If I could at least remove the main company numbers from the RC cover page I would manually add the real fax number using one of the fields from the contact info for every user (ouch!).
Photo of Renato - 100

Renato - 100

  • 138 Points 100 badge 2x thumb
And  We are feeling the heat because of this issue here in our company! We have 66 users divided through 4 centers. We receive several faxes per day from many medical facilities and unfortunately they are now replying to us to the number that shows on the cover page. This is really serious for our company. People are getting really frustrated because faxes are going to the wrong destination. Please fix this asap or give me a reasonable workaround. It has to  publish the numbers we had chose as outbound fax.
Photo of Bob Robinson

Bob Robinson

  • 1,426 Points 1k badge 2x thumb
And to have to deploy a custom fax cover page to 66 users is a pretty big undertaking.  I have 124 users.  What about a company that had 1000? 3000?
Photo of Christy Rogers

Christy Rogers

  • 130 Points 100 badge 2x thumb
Similar issues here. I have no way to add a custom number for fax receipts. This means all of my templates for faxes say the wrong number on them. We receive faxes on a local fax line apart from Ring Central that ties into a different system all together.

We're going to have to bypass the fax merge variable and just overwrite everyone's cover page templates at this point. I tried adding the number to auto receptionist but it never showed up.

If anyone hsa any advice or updates here please advise.
Photo of Renato - 100

Renato - 100

  • 138 Points 100 badge 2x thumb
I hope Ring Central Developers hear our cry!
Photo of TitleStream Admin

TitleStream Admin

  • 60 Points
I will add some additional info to this thread.

We use Ringcentral for fax only.   I have about 12 extensions with direct numbers for incoming faxes for 12 different locations.  Here is what I have learned (after much frustration and hair pulling with ringcentral support).

If you use the ringcentral windows client, the default cover sheet "Regular" pulls it's fax number field from the company fax (as it is setup in the phone system).   If you remove the company fax and make it just another extension, it will leave the fax number blank (which is better than a number for another office) What is strange, is that if you select the "Classic" cover sheet, it populates with the correct fax number.  To me, this indicates a clear difference in how the fields are populating in these cover sheets.

The other annoyance is that in all of the cover sheets the phone number field is populated with your ringcental number + ext.  There is no way to change this without creating a custom cover sheet.  It would be nice if it would pull the "Work" phone number configured on the extension.

Our users move from office to office, they simply login to the associated extension for the office they are at.  Building custom cover sheets for each office, then pointing the client at the correct cover sheet for that particular office would be quite an effort. If the default cover sheet would pull the number assigned to that extension, the problem would be solved.

Overall, I am not optimistic about any of this functionality changing, since whenever I opened a ticket on any of the issues the response is "that is normal functionality"  

Meanwhile, I am shopping for an alternative for RingCentral!!!!

Regards,
Wayne
Photo of Mel Gore

Mel Gore

  • 74 Points
I just got off the phone with RC support and this issue is still NOT fixed! Very frustrating!!
Photo of Bob Robinson

Bob Robinson

  • 1,642 Points 1k badge 2x thumb
I traded e-mails with someone at RingCentral and believe that relief is coming on this. :)
Photo of Mel Gore

Mel Gore

  • 74 Points
Oh that's fantastic news. Thank you Bob for the update!
Photo of Bob Robinson

Bob Robinson

  • 1,406 Points 1k badge 2x thumb
Fingers crossed...