Desktop App: Forgetting you're on DND

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  • Updated 2 years ago
US RingCentral Office
Insurance Agency

It would be great if there was a more visible way to tell that you're on DND. I'm fully aware that the little bubble next to your phone number changes, and a little text bubble appears next to it saying, "Not accepting call queue calls", or something along those lines.  However, it's easy to miss when you're primarily staring at the majority of the window for the HUD, contact list, active call, etc.  I'm sure that every has forgotten they were on DND at some point, and had to be reminded by a coworker.

Perhaps changing the color of the blue bar at the top of the screen could serve as a reminder that you're on DND.
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Eric L

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Posted 2 years ago

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Andrew, Champion

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Great idea!
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Eric L

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And perhaps setting Presence statuses that are preset for what calls are accepted.  In RC Windows vers 8.2.1, you have the option to not accept call queue calls when you're on Available, which can be misleading, especially when your Presence still appears as "Available" on other user's HUDs.  

Something like this might be effective:

Available (green/blue) - All calls accepted
Busy (orange) - Only direct & internal calls accepted, no call queue calls
Do Not Disturb (red) - Not accepting any calls

I don't see the point of having an "Invisible" presence option, especially when it can only reject call queue calls just like Busy.  And I'm only thinking Busy should be orange since yellow is for when you have a call on hold, and orange for replacing the blue bar like I mentioned in my original post.
I want a light to show up when you've pressed the DND button. Either red or orange to show that you are unavailable.

Same as what the person suggested - a visible way to let people know you are not to be disturbed.

My suggestion is different - I don't want it to be on the app, we'd prefer it be on the actual desktop phone and have a visible writing that the phone is on DND.

 - Stacey