The HUD is not refreshing. It shows people are on calls, when in actual fact the call is finished & they're not on a call any longer. The only resolution I can see is logging out of the app & then logging back
We have been experiencing this same issue for months now. I received ridiculous suggestions from Support when we opened a ticket....1) Reinstall - not always possible during business hours - 2) Delete all members of HUD and then save and then add them back in - Does not work..... waste of time. 3) The only suggestion that worked was to log out of Ring Central and log back in - it works but only temporarily (especially after this latest update). This problem makes the HUD unusable. Ring Central Support acted like this was a novel problem but obviously it is not.... Very frustrating!!!!!
We are experiencing the same issues 4/21/20 Support recommends logging out and back in. That is only a bandaid. How do I know I need to log out and back in again unless I specifically know of an instance where HUD didn't update. I need to be able to rely on the HUD status.