Desktop App: Messages & HUD are not refreshing

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  • Updated 2 months ago
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I am having issues with software not refreshing. 

  • Message notificationstake ages to arrive if at all 
  • HUD claims that either other phones are available,but they are not or they are active and they are not.  
I do not believe it’s a firewall issue or anissue with my router. I have turned SIP ALG off on my router which made nodifference. We have 6 seats on Windows 10 and 7 and both behave the same. I havecalled the help desk to be only advises to uninstall and reinstall.   
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Adam Robinson

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Posted 2 years ago

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Saadet - Community Support, Official Rep

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Official Response
Hello Everyone, 

If you are having these issue, please open a case so we can get the debug logs from the softphone and investigate what's going on.