Desktop App: not refreshing

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  • Updated 2 months ago
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The desk top application previously used to refresh so that you could see your messages. With the current update you have to do that manually. Not a very good customer experience.
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Stuart Greenley

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Posted 4 years ago

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Kim, Alum

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Stuart - what is not updating? Faxes? Test/SMS? Voicemails?

The last user we had report this issue just needed to have some Network Configurations updated on their router to resolve the issue.  
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Cecile Glassy, Champion

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Benito - we run Defender on our Win10 machines as well. We will keep an eye on this issue as we have LOTS of users.  
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Benito

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Update: Updating the app to 8.4.5 didn't help and there's no sign of 9.0, yet, so I continued testing and I've isolated this to our SonicWall's Content Filtering Service. RingCentral's Network Config documents did not cover this before, even the one specific for SonicWall.

However, I took a look at the updated Expanded Version: RingCentral Network Requirements and Recommendations article which added an IP address and Access Control List (ACL) rules with recommended White-List websites. Once I added this updated info to our SonicWall's Content Filtering Service, our Desktop Apps are updating/pushing call log and voicemail notifications.

Thank you RingCentral Team for updating this document.
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Mike, Official Rep

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Thanks for the update Benito!

For anyone else, we encourage you to click this link, and click the "Follow" button on the page.  When there's a change to the QoS/Network requirements document, I'll update the Community page and it will trigger an email to the followers.

Network requirements, and troubleshooting call quality (QOS) issues.

Mike
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Ayman Khafagi

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I have this issue now. The desktop app is not refreshing and the link provided above is broken.
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Jessica - Community Moderator, Official Rep

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Sorry about that Ayman, check out an updated article here
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Marc Napoleon

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my ringcentral app doesnt want to open 
when i try to open it. it says;: a problem caused the program to stop working correctly. windows will close the program and notify you if a solution is avaible. what i should i do in that case?
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Mike, Official Rep

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not related to parent topic

Please reference the new conversation here: App won't open
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Steven Q. Stultz

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I'm using the RC Phone app on Windows 10.  App version is 19.4.0, and it has stopped refreshing the SMS list, even after logging out and logging back in.  Rebooting the PC hasn't helped.  And I see no way to manually refresh SMS.
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Jessica - Community Moderator, Official Rep

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Hi Steven, 

Please open a case with Support to troubleshoot, they should be able to resolve this.