Desktop App: not refreshing

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  • Updated 1 month ago
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The desk top application previously used to refresh so that you could see your messages. With the current update you have to do that manually. Not a very good customer experience.
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Stuart Greenley

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Posted 3 years ago

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Kim, Alum

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Stuart - what is not updating? Faxes? Test/SMS? Voicemails?

The last user we had report this issue just needed to have some Network Configurations updated on their router to resolve the issue.  
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Cecile Glassy, Champion

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Benito - we run Defender on our Win10 machines as well. We will keep an eye on this issue as we have LOTS of users.  
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Benito

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Update: Updating the app to 8.4.5 didn't help and there's no sign of 9.0, yet, so I continued testing and I've isolated this to our SonicWall's Content Filtering Service. RingCentral's Network Config documents did not cover this before, even the one specific for SonicWall.

However, I took a look at the updated Expanded Version: RingCentral Network Requirements and Recommendations article which added an IP address and Access Control List (ACL) rules with recommended White-List websites. Once I added this updated info to our SonicWall's Content Filtering Service, our Desktop Apps are updating/pushing call log and voicemail notifications.

Thank you RingCentral Team for updating this document.
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Mike, Official Rep

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Thanks for the update Benito!

For anyone else, we encourage you to click this link, and click the "Follow" button on the page.  When there's a change to the QoS/Network requirements document, I'll update the Community page and it will trigger an email to the followers.

Network requirements, and troubleshooting call quality (QOS) issues.

Mike
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Ayman Khafagi

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I have this issue now. The desktop app is not refreshing and the link provided above is broken.
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Jessica - Community Moderator, Official Rep

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Sorry about that Ayman, check out an updated article here
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Marc Napoleon

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my ringcentral app doesnt want to open 
when i try to open it. it says;: a problem caused the program to stop working correctly. windows will close the program and notify you if a solution is avaible. what i should i do in that case?
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Mike, Official Rep

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not related to parent topic

Please reference the new conversation here: App won't open