Desktop App: not refreshing

  • 0
  • 2
  • Question
  • Updated 3 months ago
  • Answered
  • (Edited)
The desk top application previously used to refresh so that you could see your messages. With the current update you have to do that manually. Not a very good customer experience.
Photo of Stuart Greenley

Stuart Greenley

  • 80 Points 75 badge 2x thumb
  • angry

Posted 3 years ago

  • 0
  • 2
Photo of Kim

Kim, Alum

  • 43,934 Points 20k badge 2x thumb
Stuart - what is not updating? Faxes? Test/SMS? Voicemails?

The last user we had report this issue just needed to have some Network Configurations updated on their router to resolve the issue.  
Photo of Cecile Glassy

Cecile Glassy, Champion

  • 21,800 Points 20k badge 2x thumb
Benito - we run Defender on our Win10 machines as well. We will keep an eye on this issue as we have LOTS of users.  
Photo of Benito


  • 516 Points 500 badge 2x thumb
Update: Updating the app to 8.4.5 didn't help and there's no sign of 9.0, yet, so I continued testing and I've isolated this to our SonicWall's Content Filtering Service. RingCentral's Network Config documents did not cover this before, even the one specific for SonicWall.

However, I took a look at the updated Expanded Version: RingCentral Network Requirements and Recommendations article which added an IP address and Access Control List (ACL) rules with recommended White-List websites. Once I added this updated info to our SonicWall's Content Filtering Service, our Desktop Apps are updating/pushing call log and voicemail notifications.

Thank you RingCentral Team for updating this document.
Photo of Mike

Mike, Official Rep

  • 94,178 Points 50k badge 2x thumb
Thanks for the update Benito!

For anyone else, we encourage you to click this link, and click the "Follow" button on the page.  When there's a change to the QoS/Network requirements document, I'll update the Community page and it will trigger an email to the followers.

Network requirements, and troubleshooting call quality (QOS) issues.

Photo of Ayman Khafagi

Ayman Khafagi

  • 60 Points
I have this issue now. The desktop app is not refreshing and the link provided above is broken.
Photo of Jessica - Community Moderator

Jessica - Community Moderator, Official Rep

  • 9,274 Points 5k badge 2x thumb
Sorry about that Ayman, check out an updated article here
Photo of Marc Napoleon

Marc Napoleon

  • 92 Points 75 badge 2x thumb
my ringcentral app doesnt want to open 
when i try to open it. it says;: a problem caused the program to stop working correctly. windows will close the program and notify you if a solution is avaible. what i should i do in that case?
Photo of Mike

Mike, Official Rep

  • 93,418 Points 50k badge 2x thumb
not related to parent topic

Please reference the new conversation here: App won't open