Desktop App: not refreshing | RingCentral Support Community

The desk top application previously used to refresh so that you could see your messages. With the current update you have to do that manually. Not a very good customer experience.

Stuart Greenley

80 Points
angry

Posted 2 years ago

2 years ago

Kim, Alum

43,320 Points

Stuart - what is not updating? Faxes? Test/SMS? Voicemails?

The last user we had report this issue just needed to have some Network Configurations updated on their router to resolve the issue.

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2017-03-08T01:02:42+00:00

Mike, Official Rep

92,044 Points

Benito, If it updates for all other users and not this one person, then it's probably something on that PC. I don't think I'd rush out to buy another PC, but I would check daily for the update to get pushed to your account as the remaining people should get it very soon.

Does this pc have any different security software running that is different than the others. You might try to temporarily disable it, just long enough to test and see if you can find the culprit. If you get 9.0 and still can't figure it out then I recommend opening a support case so we can dig deeper.

2017-03-08T17:58:09+00:00

Benito

514 Points

Thanks, Mike. I'm reaching out to our entire user roster to see if they are experiencing this issue at all. The only reported issue PC has the Windows 10 security software Windows Defender, configured with the same settings as mine.

Looking forward to receiving 9.0! So far I can't find it anywhere. Once we receive 9.0, I'll test again to see if that fixes the issue.

2017-03-08T18:40:27+00:00

Cecile Glassy, Champion

17,386 Points

Benito - we run Defender on our Win10 machines as well. We will keep an eye on this issue as we have LOTS of users.

2017-04-06T17:15:43+00:00

Benito

514 Points

Update: Updating the app to 8.4.5 didn't help and there's no sign of 9.0, yet, so I continued testing and I've isolated this to our SonicWall's Content Filtering Service. RingCentral's Network Config documents did not cover this before, even the one specific for SonicWall.

However, I took a look at the updated Expanded Version: RingCentral Network Requirements and Recommendations article which added an IP address and Access Control List (ACL) rules with recommended White-List websites. Once I added this updated info to our SonicWall's Content Filtering Service, our Desktop Apps are updating/pushing call log and voicemail notifications.

Thank you RingCentral Team for updating this document.

2017-04-06T20:10:35+00:00

Mike, Official Rep

92,044 Points

Thanks for the update Benito!

For anyone else, we encourage you to click this link, and click the "Follow" button on the page. When there's a change to the QoS/Network requirements document, I'll update the Community page and it will trigger an email to the followers.

Network requirements, and troubleshooting call quality (QOS) issues.

Mike

1 year ago

Marc Napoleon

92 Points

my ringcentral app doesnt want to open
when i try to open it. it says;: a problem caused the program to stop working correctly. windows will close the program and notify you if a solution is avaible. what i should i do in that case?

Comment

2017-07-07T17:59:51+00:00

Mike, Official Rep

88,774 Points

not related to parent topic

Please reference the new conversation here: App won't open