The desk top application previously used to refresh so that you could see your messages. With the current update you have to do that manually. Not a very good customer experience.
Update: Updating the app to 8.4.5 didn't help and there's no sign of 9.0, yet, so I continued testing and I've isolated this to our SonicWall's Content Filtering Service. RingCentral's Network Config documents did not cover this before, even the one specific for SonicWall.
However, I took a look at the updated Expanded Version: RingCentral Network Requirements and Recommendations article which added an IP address and Access Control List (ACL) rules with recommended White-List websites. Once I added this updated info to our SonicWall's Content Filtering Service, our Desktop Apps are updating/pushing call log and voicemail notifications.
Thank you RingCentral Team for updating this document.
For anyone else, we encourage you to click this link, and click the "Follow" button on the page. When there's a change to the QoS/Network requirements document, I'll update the Community page and it will trigger an email to the followers.
my ringcentral app doesnt want to open when i try to open it. it says;: a problem caused the program to stop working correctly. windows will close the program and notify you if a solution is avaible. what i should i do in that case?
Cecile Glassy, Champion
Benito
However, I took a look at the updated Expanded Version: RingCentral Network Requirements and Recommendations article which added an IP address and Access Control List (ACL) rules with recommended White-List websites. Once I added this updated info to our SonicWall's Content Filtering Service, our Desktop Apps are updating/pushing call log and voicemail notifications.
Thank you RingCentral Team for updating this document.
Mike, Official Rep
For anyone else, we encourage you to click this link, and click the "Follow" button on the page. When there's a change to the QoS/Network requirements document, I'll update the Community page and it will trigger an email to the followers.
Network requirements, and troubleshooting call quality (QOS) issues.
Mike
Ayman Khafagi
Jessica - Community Moderator, Official Rep