Desktop App: not refreshing | RingCentral Support Community

The desk top application previously used to refresh so that you could see your messages. With the current update you have to do that manually. Not a very good customer experience.

Stuart Greenley

80 Points
angry

Posted 3 years ago

3 years ago

Kim, Alum

43,934 Points

Stuart - what is not updating? Faxes? Test/SMS? Voicemails?

The last user we had report this issue just needed to have some Network Configurations updated on their router to resolve the issue.

Comment

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2017-03-08T18:40:27+00:00

Cecile Glassy, Champion

21,800 Points

Benito - we run Defender on our Win10 machines as well. We will keep an eye on this issue as we have LOTS of users.

2017-04-06T17:15:43+00:00

Benito

516 Points

Update: Updating the app to 8.4.5 didn't help and there's no sign of 9.0, yet, so I continued testing and I've isolated this to our SonicWall's Content Filtering Service. RingCentral's Network Config documents did not cover this before, even the one specific for SonicWall.

However, I took a look at the updated Expanded Version: RingCentral Network Requirements and Recommendations article which added an IP address and Access Control List (ACL) rules with recommended White-List websites. Once I added this updated info to our SonicWall's Content Filtering Service, our Desktop Apps are updating/pushing call log and voicemail notifications.

Thank you RingCentral Team for updating this document.

2017-04-06T20:10:35+00:00

Mike, Official Rep

94,178 Points

Thanks for the update Benito!

For anyone else, we encourage you to click this link, and click the "Follow" button on the page. When there's a change to the QoS/Network requirements document, I'll update the Community page and it will trigger an email to the followers.

Network requirements, and troubleshooting call quality (QOS) issues.

Mike

2019-09-05T20:44:21+00:00

Ayman Khafagi

60 Points

I have this issue now. The desktop app is not refreshing and the link provided above is broken.

2019-09-05T21:02:33+00:00

Jessica - Community Moderator, Official Rep

9,274 Points

Sorry about that Ayman, check out an updated article here.

2 years ago

Marc Napoleon

92 Points

my ringcentral app doesnt want to open
when i try to open it. it says;: a problem caused the program to stop working correctly. windows will close the program and notify you if a solution is avaible. what i should i do in that case?

Comment

2017-07-07T17:59:51+00:00

Mike, Official Rep

93,418 Points

not related to parent topic

Please reference the new conversation here: App won't open