Desktop App Phone answering box disappearing

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When using the Ring Central Desktop Application, when the phone rings the answering box disappears quickly, even if the phone is still ringing. How do i fix this?
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Michael Dunfee

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Posted 4 months ago

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Jessica - Community Moderator, Official Rep

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Hi Michael, 

Can you confirm what version of the app you're using?
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Michael Dunfee

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19.11.1
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Arthur Ng, Product Manager

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Hi @Michael, our latest version is 19.12.1, could you please try that version and let me know if it happens again. 

https://support.ringcentral.com/s/download?language=en_US