Extend phone call limit beyond four hours.

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We regularly have calls with customers as well as training calls that go over the four hour mark (heck, we've had calls with clients go over the 12 hour mark too). If there a way to disable calls being terminated after four hours? It's really annoying for both sides to have that happen and really annoying for training calls to cut off mid training and having to re-dial in.
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Robert Jerina

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Posted 2 years ago

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gary.bradshaw

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If I had to talk to a single client for 4 hours or 12 hours I would jump off my building :)  Sorry could not resist :)

It's very interesting how different all of our needs are when it comes to business applications.
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Mike, Official Rep

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LOL... I think that's the case for most people, however, I've had others ask about this before, so I've changed this to a feature request so others can vote.

Mike
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EPalombizio, Champion

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Mike - if this feature is voted in, any idea on how long it would take to implement? I haven't pulled the trigger on a full deployment of the solution yet, but I can see this being a problem for some of our users who are on calls longer than 4 hours.

Thanks
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Mike, Official Rep

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Sorry I can't speculate on how long it would take since there are so many requests that our product team has to prioritize.  For the benefit of your Product Team, can you comment and tell us how many users you have in the account and/or how many would benefit from this?
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EPalombizio, Champion

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Certainly. I'm looking at a total of 50 users. I'd expect about half would benefit from this.

Thanks
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Chris Duquette, Champion

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yeah, i might vote for a quicker way to end it all but either way calls shouldnt end until someone hangs up or something normal happens haha, but it just timing itself seems bogus.
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Saadet - Community Moderator, Official Rep

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Official Response
The time limit for an active call can be adjusted on the back end. Simply open up a web case and let us know you would like the Time Limit for Active Call to be increased.