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About a week or two ago, we started noticing that our HUD's were displaying Presence incorrectly. When a call would come through our Call Queue, our receptionist would answer the phone, but the HUD would show that it was answered by my extension; even if the receptionist would put the call on hold, my extension would then show that I have the call on hold.
At the recommendation of another customer in this Community, I turned off & cleared all of the Presence settings for every user (this was recommended for a different Presence issue that was happening at the same time). After setting up Presence again, everything seemed to be working great.
Unfortunately, the problem is now repeating itself, still when the receptionist answers the phone, but this time it shows a different user answering it (instead of me).
Do you have any advice on how to fix/resolve this issue? I'd really prefer not to clear & reconfigure the Presence settings again, as it's really inconvenient & cumbersome.