Desktop App: Show middle name and company name in To: field

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  • Updated 10 months ago
I frequently use the RingCentral desktop app to make outgoing calls by typing the name of one of my contacts into the To: field. In several instances, I have contacts with similar names, e.g., Stephen R. Smith with ABC Corp. and Stephen M. Smith with XYZ Corp. The RingCentral app only shows my contact's first name, last name, and phone number. Because it doesn't display a middle name or company name, I can't tell which Stephen Smith is which.

Suggestion: Update the RingCentral desktop app to show middle name and company name for contacts presented to a user in response to a search.

I have a U.S. RingCentral account. The business is an investment firm.
Photo of Richard Moxley

Richard Moxley

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Posted 2 years ago

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Marciano Garza

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Yes please add a middle name field, adding the middle name after the first name is a stop short for a solution for having an actual tag available for that information. Where I work the region is known for maiden names to be used as middle names after marriage. This can lead to a lot of similar named persons.