DESKTOP APP - SMS FEATURE REQUEST MEGATHREAD

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Sales

Add any more features you'd also like to see in the comments. I see a lot of requests regarding the desktop app being ignored, so maybe it will be easier if we all just put them in one post.


1. Individual text conversations need the ability to be able to break out into their own window, exactly like the 'Settings' window that pops out when you hit the 'View Settings' icon at the bottom of the Desktop app. Having to back out of every text conversation and then re-enter a different one makes texting 10 people at once impossible. If each text conversation had their own break-out window it would save a TON of time. The current drilldown sliding menu structure is far too time-consuming and slow when having text conversations with multiple people at the same time.

2. Individual text conversations need the ability to be able to marked read and unread on the desktop app.

3. Individual text conversations need the ability to be able to be put in an archived status and then be able to be unarchived at any point. This will allow the main text conversations window to remain clean, only showing newer conversations and archiving the rest, and not cluttered with hundreds of old conversations.

4. Show the SMS number next to each individual text conversations contact name. An extra drilldown sliding menu just to get the SMS number isn't necessary.

5. Show the phone icon in place of the 'i' icon for each individual text conversation. An extra drilldown sliding menu just to be able to call the contact listed on each individual text conversation isn't necessary.

6. Text conversations shouldn't be reverse-scroll. This makes scrolling slower on a desktop computer. Reverse-scroll is mostly reserved for smartphones and I'm not sure why it is being used here.

7. Being able to increase/decrease the text font size with Click-MouseScroll would be a great way to quickly change the font size for those who want it larger or smaller.

8. Unread texts should have a highlight or a bold mark instead of a lighter color. A blue color blends in too easily with black color text and is not very apparent differentiation at a glance.

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Posted 1 month ago

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Jay Nichols

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I doubt if RingCentral is going to respond to one big list as opposed to several individual requests.  Nothing else has worked.  I did just click the "Helpful" button, but since I couldn't indicate NOT HELPFUL and I can't rescind my vote, it's stuck there.  
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ACCOUNT

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Most of these are easy fixes programmatically. I figure if we can fill one post with all SMS-related requests, the person who works on the desktop app could be sure to at least review all of them.
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ACCOUNT

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Hey, how much do you rely on the SMS portion of the desktop app? I believe my suggestions on pretty on point. What other ones do you have?

That sucks that they're not responding to your old posts. I believe improvements specific to the desktop app could help bring in more business to RingCentral.
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Jay Nichols

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As Taylor said, your optimism is cute.  Using the incentive that improvements will bring more business is not helpful for RingCentral.  They have lost more customers because they won't provide the service and requests to the current customers.  And the bad part is they don't seem to care.  I suspect this will be our last year with this company, our management company is arranging for phone service at a bulk rate for several clinics it manages, so as soon as we get in line for their upgrades, we'll be gone.  And it's due to the fact that RC doesn't care.  I fought to keep it the first year even though the owner wanted to change.  But no more.  So good luck with your optimistic view of this company.  After all, because of you, me and the rest of us, they are still in business.  A service company that doesn't understand that the customers are paying their bills will not survive.  They are not too big to fail.
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ACCOUNT

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I appreciate what you're saying. So then if what you're saying is true, where are you headed for service and what more do they have to offer?
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Jay Nichols

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We have a management company who is arranging the phone service for several of it's clinics.
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ACCOUNT

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Lol. At least provide a solution if you're going to bitch.
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ACCOUNT

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Most of the requests here can be found in Glip. But Glip has zero Contacts options. There is no option to add, edit or import a contact, which makes it 100% useless. I don't understand how any business in any sector could benefit from Glip without the simple ability to add a contact... which has been a basic functionality of cellphones since 1990.
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Michael Arndt

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I agree with all these suggestions. Especially the archive function. 
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Google Hangouts has a fantastic archive function. It's perfect for keeping the inbox clean and relevant to current clients.
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Michael Arndt

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Yes. On the RC desktop I should be able to just right-click and select archive.