Desktop App - Text Inbox Request for Unread and Archive options

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Desktop App - Text Inbox Requests

1. Ability to mark texts as unread in the Desktop App. (not just the phone app)

2. Unread texts need more prominent markings other than forecolor text changing to blue. (such as bold or backcolor highlight)

3. Ability to archive and un-archive texts so that the inbox can be kept uncluttered and short. The only way to remove text conversations now is by completely deleting the text conversation, which loses all history.

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ACCOUNT

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Posted 5 months ago

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Peoples Grower

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It would great to be able to highlight messages with selection of colors. Lets say we have multiple customers texting in at the same time and 2-3 agents responding to all messages. If agent 1 could mark their messages with red, agent 2 with blue and agent 3 with yellow so on and so forth. This would be a pretty easy implementation I believe and would add a lot of help in our team keeping track of their conversations.
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ACCOUNT

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Agreed. The highlight needs to be either a serious bold text coloring or a highlight of the background. The current blue unread text color change is barely noticeable.