Desktop application failing to log text and voicemail messages that do get logged on iphone app

  • 0
  • 12
  • Question
  • Updated 2 years ago
  • Acknowledged
Sporadically, voice mail messages and text messages received and logged on my iphone RC app do not show up in the RC for Windows application.  Anyone else seen this?  Support had me uninstall and reinstall the application on my PC.   Doesn't seem to have solved the problem.  Running 9.4.3
Photo of Phil Glantz

Phil Glantz

  • 324 Points 250 badge 2x thumb

Posted 2 years ago

  • 0
  • 12
Photo of Saadet

Saadet, Employee

  • 69,000 Points 50k badge 2x thumb
Official Response
Hey Everyone,

We'll need to investigate this, so please open a case and include Debug Logs from your Mobile App and Desktop App as well as Call Samples for when you receive an SMS/Voicemail.