Desktop button click problems

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  • Updated 6 months ago
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Not so much an idea as a bug. Desktop app has real problems at least in Windows 10. Clicking buttons has to be done perfectly and some buttons like the "Save Password" radio box or the X button to wipe out a text field won't register a mouse click at all. Please fix this!!!
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Dan Brown

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Posted 6 months ago

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Mike, Official Rep

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Hi Dan,  Can you provide some specifics or screenshots.  I'm using Win10 as well as most people in our office and I haven't heard of this before. 

Are you referring to the Softphone app?  RC Meetings app, or Glip app?   Also, with regard to typing text and clicking an "x" button what screen would that be on? 

Or is this somewhere on the web portal? 


Has anyone else here on the Community experienced similar issues?  If so please chime in. 


Mike 
(Edited)
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Dan Brown

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Probably has to be a quick video for you to get an idea. Does this forum allow me to attach something like that?
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Dan Brown

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Here is a quick video of the issues...

https://youtu.be/zcWE3QoQlCY

(Edited)
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Saadet - Community Support, Official Rep

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Hey Dan,

Thanks for the video. I see what you're talking about! We definitely need to take a look at this. 

Please open a case and include the following in the notes:
1) Debug logs for the Desktop App - if you don't feel comfortable getting those yourself that's ok, the Support Agent can :)
2) The version of your Desktop App
3) The link to your video - super helpful!
  
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Dan Brown

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I opened a case. How do I get back to it? I can't seem to find a case list in my RingCentral account.
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Saadet - Community Support, Official Rep

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Hey Dan,

It should show up when you click on the following:




Or by clicking the Check Case Status Button above