Desktop phone help

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  • Updated 3 months ago
Hello,

I would like to change the layout of the screen on the desktop phone, I have done this one other time and for the life of me I cannot figure out where I went.  HELP :)  and Thanks!!
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Kimberly

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Posted 3 months ago

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Dan Davis

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You have to log into the device via the phones IP address - edit the wallpaper, etc from there. 
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Jan Ferguson, Channel Partner, Champion

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Baker,

You need to be a little more specific.  RingCentral supports over 15 different makes and models or phones. Which phone (make and model) do you have and want assistance on?
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Kimberly

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I have a Poly WX-311  I hope that helps

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Kimberly

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I guess I want to change soft keys. We have two set for "Hold" or "Park" as it says on the phone, from there certain phones have a direct line to other company employees, that is what I need to change, they are the wrong ones for her location.  I changed my phone a while back but I didn't change it using the phone itself, i did this thru the website I just can't remember how I got there.  
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Jan Ferguson, Channel Partner, Champion

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The "direct line" would involve Presence (the ability to see other person's call status). Setting the soft keys for "Park" would be something you can do by holding down the key and setting up the park code.

For setting up the Presence, there are a myriad of Knowledge Based articles on that subject. Not knowing how you are specifically set up, I have included four of them here which should hopefully satisfy what you are trying to do.

https://success.ringcentral.com/articles/RC_Knowledge_Article/5-10-Presence-Overview

https://success.ringcentral.com/articles/RC_Knowledge_Article/How-to-set-up-Presence-permissions-for...

https://ringcentral.fluidtopics.net/reader/Haijn4NvIlsF0B9ZeWuFdg/VCg7JtEtyqsYVhVysoZeeQ

https://success.ringcentral.com/articles/RC_Knowledge_Article/How-to-choose-specific-user-extensions...




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Kimberly

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Thank you so much, I will be checking them out right now. :)
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Kimberly

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It worked!!!  Thank you so very much!!
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Jan Ferguson, Channel Partner, Champion

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Glad to be of assistance.