Detailed Call Log - Delivery Scheduling

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Account Type = U.S.

Description of Business = SenderraRX, a specialty pharmacy

High Level Description:
Using the following URL I am trying to modify the Delivery Settings to run the Detailed Call Log to an earlier point in the day, this option is not currently available.

Currently, the report is running for my account at between 7:15 AM CST and 7:30 AM CST.  This is creating instances in which calls or faxes that are received during this time are sometimes marked with an "Action" status of "In Progress".

Since our business runs across several time zones I am requesting a scheduling implementation to be generated to choose at what time during the day the report is run (i.e. 3:00 AM CST).

Use Case Scenario:
Scheduling the Detailed Call Log Report to be run at 3:00 AM CST would reduce the number of "In Progress" instances.  When an "In Progress" action is captured there is no call end time and no call duration logged.  With hundreds of calls across a month an individual's call metrics could potentially have negative impact.

Benefit of Feature:
Reduce reporting errors

Number of Users/Digital Lines:
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Shane Stephens

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Posted 2 months ago

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