I can't understand why the RC desktop app for Mac doesn't have the ability to dial a phone number with pauses and then an access code. Every smartphone OS on the planet does this as do soft phones like Skype. I checked with Support over chat and they confirmed this is not possible. Please fix this. I.E. 800-123-4567,,,123456#. It will only dial the phone number and then you need to manually dial the access code. That's a big fail.
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