Did Ringcentral cut off the old Softphone?

  • 0
  • 4
  • Question
  • Updated 5 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: We have archived this topic as it has either reached a resolution, has become inactive, or information contained in this thread is no longer accurate. If you have questions or comments related to this to thread, please create a new topic, or post to anot

I have been using the old RingCentral Softphone because the new RingCentral for Windows is really inferior in a lot of ways. Anyway, since this morning no one in my office can synchronize their Softphones. Tried everything; turned off and on, signed out and back in, etc. I'm wondering if perhaps the company stopped allowing connections from the older program. 
Photo of Naftali Braun

Naftali Braun

  • 180 Points 100 badge 2x thumb

Posted 5 years ago

  • 0
  • 4
Photo of Mike

Mike, Official Rep

  • 94,910 Points 50k badge 2x thumb
Official Response
For anyone that is not having trouble with the Print to Fax option and not seeing the "RingCentral Internet Fax" as an option in your available printers, you may have to manually install the printer. This page has detailed instructions: The "RingCentral Internet Fax" printer is not showing up in my list of printers