Did You Know? Hidden Menu on Softphone – Ctrl + F1

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Posted 2 years ago

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Within the desktop app, if you press the Ctrl + F1 keys together a menu will pop up. The menu has a few options – notably it has quick access to the App Folder and the App Data Folder. This is especially helpful if you’re having trouble finding the folder while gather debug logs for troubleshooting. 

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Karim, Champion

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You are a saint. I can think of three...wait, five now...cases last month alone where this would have been useful. This post is becoming a solution on my helpdesk page, and you're my personal hero!

Thanks!
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Saadet - Community Support, Official Rep

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You're welcome, Karim! :)
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Lyndy Burnham

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Thank you Saadet this will be very helpful. For those on a Mac it is CMD + F1 to access the same menu.  I also found that: CMD +F2 gives you option to run in Production or Sandbox mode. I tried logging in to Sandbox mode but my SuperAdmin credentials would not work.
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Saadet - Community Support, Official Rep

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Thanks for the Mac info!
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Luke, Training Specialist

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I believe the sandbox mode would be for developer environments, so you would likely have to log into your RingCentral developer account to gain access to that mode.