Did You Know? Hidden Menu on Softphone – Ctrl + F1

  • 3
  • 2
  • Question
  • Updated 1 year ago
  • Doesn't Need an Answer
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 39,248 Points 20k badge 2x thumb

Posted 1 year ago

  • 3
  • 2
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 39,248 Points 20k badge 2x thumb
Within the desktop app, if you press the Ctrl + F1 keys together a menu will pop up. The menu has a few options – notably it has quick access to the App Folder and the App Data Folder. This is especially helpful if you’re having trouble finding the folder while gather debug logs for troubleshooting. 

(Edited)
Photo of Karim

Karim, Champion

  • 908 Points 500 badge 2x thumb
You are a saint. I can think of three...wait, five now...cases last month alone where this would have been useful. This post is becoming a solution on my helpdesk page, and you're my personal hero!

Thanks!
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 38,106 Points 20k badge 2x thumb
You're welcome, Karim! :)
Photo of Lyndy Burnham

Lyndy Burnham

  • 144 Points 100 badge 2x thumb
Thank you Saadet this will be very helpful. For those on a Mac it is CMD + F1 to access the same menu.  I also found that: CMD +F2 gives you option to run in Production or Sandbox mode. I tried logging in to Sandbox mode but my SuperAdmin credentials would not work.
(Edited)
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 35,672 Points 20k badge 2x thumb
Thanks for the Mac info!
Photo of Luke

Luke, U.S. Tier 1 Support

  • 3,774 Points 3k badge 2x thumb
I believe the sandbox mode would be for developer environments, so you would likely have to log into your RingCentral developer account to gain access to that mode.