Different rings for different call groups? (Desk phones)

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Is there anyway to program the phones to ring differently depending on where the call is originating from (queues, call groups or direct calls). It would help my users determine how to answer the phone call before it rings.
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Michael Arndt

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Posted 6 months ago

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Jessica - Community Moderator, Official Rep

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Hi Michael, 

Right now there is not a way to do that. This idea is still collecting votes as a Feature Request. If you would like to add your vote, please vote for it here
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Rodolfo Espino

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I see there is something in the works for the GLIP phone app, however since we have Polycom desk phones - this would be a great feature to know if it is a direct call (using ringtone 1) vs a call queue call (using ringtone 2).
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Saadet - Community Moderator, Official Rep

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Hey Rodolfo! Since you're using the Polycom phones, the new feature that is being rolled out right now for Call Queues would probably help your users to differentiate from a Queue call vs a direct call.