Difficulties with Credit Card Billing Method

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  • Updated 1 year ago
I am a Ring Central Partner, which sells primarily RC US Standard Office plan, usually between 1 and 4 lines. I very frequently run into trouble where customer gives me credit card numbers that won't work because the billing address does not match exactly. Also, I sometimes run into customers who have a credit card (e.g., mastercard) but the billing address is foreign, and it seems that Ring Central will not accept these cards. It seems like every third order I run into one of these two problems which slows down the order process considerably. It seems like this problem could be fixed in one of two ways: either (1) loosen up  or broaden the credit card process requirements some how; or (2) build in other payment options, e.g., EFT or invoicing.
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Christopher Howard

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Posted 1 year ago

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Saadet - Community Moderator, Official Rep

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Hey Christopher, we appreciate your feedback. I've shared this with our Channel Partner Team