Directory lookup need many modifications

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  • Updated 1 month ago
I work for a Canadian company that has more then 1400 phones extensions. When someone calls into the company and needs to use directory lookup. The experience is unacceptable for the reasons below. .

* Pause before name is read is to long, the first tine I tried directory lookup I actual hung up because I did not think it was working.
 
* Need to be able to us more ten 3 character when looking up a name. I looked up 1 name and had to skip over 8 times t get to the person I needed.

* need to be able to skip name sooner, if the name is read there i no need to have to listen t the system read the 6 digit extension before being able to skip. 

* I would also like to see the directory listing only work for the location of the number you called into. For example if my location is in Toronto , when I cal into that local number I only want to list people at that location. 
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Joe Oxendine

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Posted 1 month ago

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