Disable Ability to Turn on Automatic Call Answering - Desktop App

We have a call queue that is set up to ring to everyone in our sales staff simultaneously so that whoever is available (and paying attention) can grab the call. However, It has come to my attention that an employee figured out how to turn on a setting in RingCentral for Desktop that makes it so that his call controller will answer all incoming calls automatically after 5 seconds. This is unfair for the sales reps and i need a way to prevent them from being able to turn this feature on. Is there a way to do that?

Corporate Network

152 Points

Posted 2 years ago

2 years ago

Saadet - Community Moderator, Official Rep

64,618 Points

Hello,

Do you have a screen shot of the setting that your sales rep put on their softphone?

Comment

2 years ago

Janson

204 Points

I wish this could be disabled also for specific groups. Lucky for me, no one has found this option yet.

Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1595722/RackMultipart20170512-5293-5kpwzj-Screen_Shot_2017-05-12_at_103952_AM_inlinepng1494600040

Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1595722/RackMultipart20170512-5293-5kpwzj-Screen_Shot_2017-05-12_at_103952_AM_inlinepng1494600040

Comment

1 person likes this

2017-05-12T15:16:10+00:00

Janson

204 Points

*disabled for specific groups.

I would like to leave this option available for our Support group but disable for Sales as was mentioned by Corporate Network.

2 years ago

Saadet - Community Moderator, Official Rep

64,618 Points

Hello Everyone,

I've changed this to a feature request so others can vote on the option to disable this feature for users. Please vote in the upper right hand corner!