Disable auto purchase

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How do you disable auto-purchase?

We never want people to be able to make 411 or international calls (or other tolled calls) from our phones, so we never need call credits.

We've just been charge $20 for a 0 second 411 call that someone dialled on our phone.
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Chris Chan

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Posted 2 months ago

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Danno, Champion

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Keep in mind, you can block international calling by several means on your account as well as through roles. 
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Saadet - Community Support, Official Rep

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Hey Chris,

There is no way to disable auto-purchasing - one of the reasons being that running out of calling credits will affect your services.

Danno is right, you can completely Disable International Calling for your account in order to avoid this. However, if you need some people to be able to dial internationally but others don't, you can either assign those users with the Standard Role or you could create a Custom Role
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Chris Chan

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411 isn't an international call.  How do we disable tolled calls such as 411?

None of our services require calling credits. We have never needed them or had them before someone tried to make a 411 call. This $20 charge will likely expire and be wasted without ever being used.

Can we request a refund on the credit?
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Saadet - Community Support, Official Rep

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Hey Chris, 411 dialing cannot be disabled at this time.

You will need to speak with your Account Manager regarding any refunds. If you don't know who that is, email me at community.support@ringcentral.com and I'll grab their information for you.