Disable email uniqueness

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  • Idea
  • Updated 1 month ago
  • Implemented
bring back the feature where I can use my single email as a contact email for all extensions. It is very inconvenient for me since I need to add extensions each month.
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Jheck Taruc

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  • frustrated that the feature was disabled

Posted 3 months ago

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ONE

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Indeed, very annoying for me, too. I'm exactly in the same situation. RC support confirmed me that it was removed and no workaround is available. So, yes, I vote for this.
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Jan Ferguson, Channel Partner, Champion

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You can use your single email. Simply uncheck the  Use Email to log in box on each user account. They will then have to use the account number and their extension to log in but you will be able to have your single email address constant throughout all your extensions.


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COTTER

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This "use email to log in" setting is not available for some of my users. I have RingCentral users that are not associated with a particular individual, so there is no mailbox for these users. Since I have more RingCentral users than mailboxes in my office, having this unique email requirement that cannot be disabled by unchecking the "use email to log in" box is administratively burdensome because I would actually need to create additional mailboxes to register new RingCentral users.
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Higher Ground

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This is a very problematic change. For all shared phones like reception desks, we set up extensions. Previously we were able to use a single email address shared across them, since no unique user is associated. Last week, RingCentral apparently removed the checkbox "Use email to log in" and now forces all extensions to have a unique email address.

Can somebody from RingCentral please provide guidance on how they expect shared phones to be set up at scale. Do you expect IT organizations to maintain hundreds of email addresses each unique for a device that doesn't have any user association? Is there a strategy I'm not aware of for configuring shared devices? We need a solution that doesn't require a reception desk phone to have a unique email address.

Here is the current screen for configuring a new user. The checkbox Jan shows has been removed. Choosing "Set up by the admin on behalf of user" sounds promising, but still requires a unique email address, otherwise the form won't save.


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Jan Ferguson, Channel Partner, Champion

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That must occur on some accounts or newer accounts. I took that screen grab from one of my current clients who has been a RingCentral customer for 3 years. It was the same on my system as well. But neither of us have added any new extensions in a while.

Good to know about this new information.
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Lee

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It only happens if you have checked the box. Once you check the box there is no going back you have to use a unique email address. 
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Higher Ground

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In our case, this occurs with brand new accounts. We have never checked the box.
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PaperClip Service

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Same boat! I've never checked the box, it makes no sense to with my setup. And now I can't scale up! is it time to start looking for another service? Any suggesions?
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Sun Kim

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OMG!!!!!!!!!!!!

I had to make an email like this   "fhuidhfauidkhsdfuihasdilfhasidufhisud...".
Not to duplicate or deliver to random person
(Edited)
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ACCOUNT

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So does RingCentral have a suggestion on managing this going forward.  Several routing queues, extensions, and common phones using one email address.  Making up email addresses is not a good solution
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Saadet - Community Support, Official Rep

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Hey ACCOUNT, I'm awaiting more details about this new change from the Product Team
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ACCOUNT

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The response I received from Reseller Support - "I apologized, I confirm it to our product specialist that we will not going to be able to use you email address under any extension moving forward, since they are redesigning the set up of the users."

This creates an issue for us, when employees leave we typically leave their extension in place, but have always changed the email address to an admin email.  The employees email is forwarded to a group.  Changing the email allowed us to prevent account change, security and system generated emails from being sent to the group.

I have only used the "set up user by admin" feature a couple of times.  Maybe this handles new users, but what to we do about existing users. 


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Lee

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Even the "setup user by admin" is requiring a unique address. 
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This reply was created from a merged topic originally titled Email to create users.


Feature: Adding a user using the same email address

Expected behavior: Customer wants to revert back from the old settings wherein they can use the same email address in adding to multiple exts.

Actual behavior: When you add a user from the online account it requires a unique email address before you add one

Account details:
RC Number: (855) 744-3999
Company name: Allied Pro-Health Care


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Bonvino

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This is a ridiculous change!  I am a reseller and I help my customers set up their accounts.  My customers use desk phones frequently and do not even have email addresses and do not want to use their personal email addresses for their work phone.  Now, I have to call RC support every time I am activating a new extension.  This is NOT working for my business or my customers.  Support told me that GLIP is the reason this is now required.  My customers do not use GLIP so this unique email unified communications does not concern my customers.  Please give me a way to use one email address for multiple extensions again so I can activate my customer new extensions ASAP!!!!!!!
I have a Partner ( Reseller) who is also having issue with the email address uniqueness. Most of the Resellers are the one setting up the account for their clients. Before they are able to use their email address to setup setup multiple extension but not they can't due to the email uniqueness. Is there a way for them ( Reseller) to have a different access or admin rights on the online portal?
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Jin

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This reply was created from a merged topic originally titled Same email when adding an extension.

Account Type: U.S.

I noticed that on the new version of Ringcentral Web Service, the feature in which we can add extensions with the same contact email has been removed. This gives us a hard time because all of us using the same email address for our work as well as in setting up the extension as an administrator. 
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HTL Tulsa, OK

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I agree needing an unique email address on each extension is not good at all. Especially for an administrator setting up a new location and you have 20-30 new extensions/phones and you do not have email address for majority of the new extensions because you have not hired the employees yet. We have always used 1 email address for each extension and this made it easy now you have to make up email address just to setup the extensions. TOTALLY RIDICULOUS!!!
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Aaron

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I also called reseller support, and they provided NO HELP.  This was a horrible change that they didn't think through, and hurts partners who manage hundreds of users across multiple different accounts.  There is no reasonable way to have a unique email address for each one.
WE NEED A SOLUTION!
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ACCOUNT

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Agreed.
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Brandon, Champion

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There is a pretty simple, free workaround that anyone wanting to use can do.

Setup a free Gmail account.  Gmail allows you to create infinite email aliases that will all deliver to the same mailbox.

Example would be abc@gmail.com can have aliases like abc+101@gmail.com, abc+102@gmail.com, etc.  

https://gizmodo.com/how-to-use-the-infinite-number-of-email-addresses-gmail-1609458192

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ACCOUNT

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I understand, but don't feel that creating additional, unneeded/unwanted email accounts is a good solution, at least not for us.
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Bonvino

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I agree, this bit me again with a customer today.  They are brand new and we were doing our implementation call and the customer needed to log into their portal for the first time.  The system requires a security code be sent to register the computer that is logging in but since we had to use a bogus email address, the authentication code went nowhere so we could not even continue with the training and implementation as planned.  Wasted all of our time.  Very frustrating.
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Lee

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It doesn't work for us either. That email address is also used to send the welcome email. We have groups of employees that we do not want to have unique email addresses on their phones by design. All their correspondence needs to go to a "bucket" that they can all see. I know we can do that through the notifications separately. I wasn't sure so i downloaded a user list. We have 487 extensions that use a shared email address. That would be 487 more extensions, besides the 300 unique extensions that I would have to manage when someone leaves, changes positions or even moves to a new desk. This is a nightmare for me.  
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HTL Tulsa, OK

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I agree everyone except BRANDON we don't have time to be creating bogus email account through Gmail, Yahoo, etc....
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Lee

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The check box is back. I can create new users without a unique email. I can change users that were using a unique email. I have tested on a few extensions and it is working.
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OPERATOR

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Hi Lee, 

How did you do it? I still cannot create a new extension using the same email address my old user extensions already have.
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Lee

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I don't know. I Tried to create a new extension today and the check box had magically reappeared on all our extensions. I figured it happened for everyone.
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HTL Tulsa, OK

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We have over 60 Ring Central accounts and the last 2 that were created does not have this option, you have to have an unique email address for each extension. I do believe it depends on what software version the account is on. So the 58 other accounts I can use the same email address on each extension.
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Control Room3

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I agree. This is not working for me either.  needs to be an option....
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Cecile Glassy, Champion

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2087 USA based users, 28 different sites,  3800 DID lines - all Polycom VVX500 phones

2018-10-03 This product update completely broke our User pre-provisioning process. RingCentral's Product Team has heard your remarks (and mine) and this will be resolved in an upcoming release.

The new RingCentral requirement for email uniqueness flows from making their products truly unified so all RC products can be used together without separate logins, passwords etc. 

Contact your Customer Account Manager to assist you with enabling the temporary backend workaround until the new product release has the ability to not require a unique email just to get the user account provisioned. It will then offer you the chance to set the unique email address after the user account creation process has completed. 


http://ringcentraladminusersgroup.org/blog/index.html
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Brandon, Champion

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Thanks for sharing.  I suspected there was a way to enable this again based on some users reporting it was there and some not.
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Cecile Glassy, Champion

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Some folks in RC Support Tier 1 may not be aware of it and are telling User Admins that it cannot be done.  My advice is involve your Customer Account Manager because they can get to the correct team in Product to get this facilitated.  This is why folks have a Customer Account Manager.  
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Higher Ground

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As of today we see a new option in the user extension properties. We were able to activate using a common email address again. This appeared without any action on our part, on an existing account set up last year.

Glad to see RingCentral listened and made this change. Would be nice to finish this off with publishing some documentation about how this works for customer reference.


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Saadet - Community Support, Official Rep

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Official Response
Hey Everyone,

First - thanks for sharing, Cecile :)

We are currently rolling out this fix for all accounts in our 10.2.3 launch - you can ask your Account Manager when your account is scheduled for the update.

What you will see when setting up a New User is below:



Simply make sure that the checkbox is not marked if you wish to use an email address that is already existing on your RC account.

Now, currently this is only available for making individual Extensions - it is not available for bulk uploads just yet (something that RC is able to do for customers when asked). However, our Product Team is working towards a solution for bulk uploads as well! More to come on that!
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Moshe Itzkowitz

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This reply was created from a merged topic originally titled Disable email uniqueness!!.

Hi, I am the Administrator for all of our 100+ efax numbers, I need the ability to have my email address set as the user within the User Details. PLEASE remove the email uniqueness that is now forcing me to add a different email address. I do not want the typical user to set up their own acct. since we manage all of our efax accts.

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Cecile Glassy, Champion

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2087 USA based users, 28 different sites,  3800 DID lines - all Polycom VVX500 phones

2018-10-10- I wrote about this last week - they are working on the bulk uploads portion, this is planned / coming in a product release 


http://ringcentraladminusersgroup.org/blog/index.html