Disable One-Touch Dialing to avoid pocket calls

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  • Updated 2 months ago

We need the option to disable one-touch dialing in the mobile app. 

The only way to access the dial pad is from the Calls List but it is extremely touch sensitive. On several occasions when opening or scrolling through the list, we have accidentally dialed a previous number resulting in negative contact/ pocket dial with customers.

Possible Solutions: 

  1. Change the touch activity to open the contact (or display the call record, or something) and allow the choice of dialing instead of automatically dialing

  2. Replace the touch activity to a swipe action where Right or Left places the call or goes to the activity record (replacing the info icon)

  3.  Create an App setting to choose one of the above solutions or the one-touch calling

In my device "phone" app, selecting a recent call displays a drop down list set of actions such as calling, but it does NOT start dialing.

Thanks!
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Kate Green

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Posted 2 months ago

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