Disable the Operator (press 0) during the Company Greeting

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  • Updated 10 months ago
  • Implemented
i would like to have the ability to disable the Operator extension (press 0) during the Company Greeting.

currently, when a caller presses 0 during the Company Greeting, the call goes to the Operator extension, and the caller has an opportunity to leave a message or get dropped after a default system message.

i would like to avoid using the Operator extension.  if the caller does press 0 while in the Company Greeting, i would like to have the call routed to the beginning of the Company Greeting.  Preferably, the press 0 would be ignored.
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philos

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Posted 4 years ago

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Jan Ferguson, Channel Partner, Champion

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If you are not using multi-level IVR, simply go to the "Auto-Receptionist" and select the "Operator Extension" menu selection. Make certain to assign it to the system account of 101. That would be where your Company Greeting is located. Whenever a caller would then press "0", the main greeting would again play.
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Claudio (Customer)

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I support the idea to disable the "0" operator, we have multi level company system and this option does not help...
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philos

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Not sure i am following. I am using several extensions and groups, including 101 for one of the users.  is 101 a special extension?  since 101 is used, is the Company Greeting located somewhere else?
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Kim, Alum

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The virtual extension is an ext with out a number/DL. When you go to Add a User (+) select "user without phone". 
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SANDER

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Ok, x101 set up, Operator extension set to 101, now it wants to go to x101 voicemail when I press 0 from the main greeting
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Mike, Official Rep

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Can you clarify what you would like it to do? 
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SANDER

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Effectively disable pressing 0 by having it loop back to the main greeting if they press 0.
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Mike, Official Rep

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We'll leave this an active Idea topic for our product team to review. Thanks for the comments. 
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Chris Zimmerman

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This reply was created from a merged topic originally titled Disable zero to operator.

We are a franchise company and have many of our franchises on Ring Central.  they operate independent of our corporate office.
(Edited)
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BARICEVIC, Champion

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This reply was created from a merged topic originally titled disable press 0 for operator.

How can I disable press 0 for operator. Direct dial calls going to my voicemail after hours have the option to press 0 and are routed back to operator extension. Need to disable this.
(Edited)
+1 for wanting to change pressing "0" to loop back to greeting rather than requiring a live extension.

My work around may work for some of you, but not all.  In our case, we have an existing main corporate office phone number separate from Ring Central.  That number FORWARDS to our Ring Central phone number immediately.

So we setup a new user called Operator Loop and set it to forward the call back to our Corporate number.  You are not allowed to forward an extension back to your Ring Central number, but there is nothing blocking you to forward to your Corporate number if you are setup like us.  We turned off Messaging for this extension as well as turned off the "play announcement before connecting" feature for this to work properly.

This creates a loop whereas there is no forced live person connection for those attempting to bypass the other defined extensions.
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Dave Dostal

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Hi, 

We are a company and we different branches / locations / sister company and some direct numbers we have on our RingCentral Accounts are announcements only phone numbers.

We do not want callers to be routed to other extensions on our RingCentral Account, and we only want them to hear the announcement we set for that particular extension. 

We are searching an option or a feature on the RingCentral Account to disable the Keypress during an announcement or greeting on any greeting on our RingCentral Account so it does not get routed to other extensions even if callers do not hear the other extension numbers, we would like to prevent having them going to other extensions.

Thank you.
I needed the same feature-- didnt want anyone pressing zero.
i use multi level IVR for company hours. I have two IDENTICAL IVR extensions for office hours, extension 1001 and 1002. The prompts and menus and greetings are identical except that
Pressing 0 for IVR 1001 sends you to IVR 1002 (which means it basically just repeats over again). If they press 0 again, then IVR 1002 goes back to 1001.... An endless loop of frustration lol.
It WORKS! [number removed]
(Edited)
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Ryan Off

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We also have the same problem as Dave Dostal. Multiple branches and callers press 0 and get routed back to our headquarters. This is very frustrating to our customers.
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Chris Duquette, Champion

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yeah having there be an option to "repeat greeting" or something would be great, otherwise it seems like Eric's idea is best, even though you then have to make more greetings at least you can have the call do what you wish without getting lost in voicemail somewhere
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Peter Seiler

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We need this option to!!!  We have a subsidiary and our head office is getting calls for subsidiary related matters.  Please get this resolved!!!  I need to disable zero on the subsidiary numbers.  Or the ability to disable zero altogether.
Please, make the option to disable zero available.
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Gilbert

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Yes, please create an option so we can disable "dial 0". Thank you!
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Chris Duquette, Champion

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i have a customer who doesnt use menus and hardly uses voicemail, when people dial 0 they would potenially end up in the wrong office. now if calls do not go to menus or anything at any point i shouldnt have to worry about that happening correct? or will they always end up in the wrong office?
(Edited)
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Chris Duquette, Champion

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**bump**
***BUMP***
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Saadet - Community Support, Official Rep

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Hello Everyone,

We now offer the following options for Zero Dialing:
Nice!
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philos

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I can't wait to try it out. Thank you so much!!
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Chris Duquette, Champion

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Thank you RC!!!!!!!

Lets get some good manners in this forum and thank the people for making this happen. Theres always people on here bashing ideas that "never happen". well heres a prime example of a request asked for and followed through on. 
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Chris Zimmerman

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Thanks RC
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James Grayson, Champion

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Thank you, RingCentral! This was a huge help. 
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Saadet - Community Support, Official Rep

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Great to hear, James! :)