Disable the option to select the caller id using desktop/mobile app

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Disable the option to select the caller id using desktop/mobile app. We just want to have the user to be able to use their direct number as caller id.
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ANGELICO

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Posted 9 months ago

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Cecile Glassy, Champion

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USA-based acct | 2287 Users | 3800 DID Lines | 28 Locations | all Polycom VVX500 handsets

2018-02-25 if your account has Custom Roles supported, you can already do it via ROLES. You create a standard user and turn off the Caller Id access option. This denies edit privileges but retains whatever CALLER ID setting you have set as an Admin
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ANGELICO

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Can I Disable caller ID for Chrome extension?
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Cecile Glassy, Champion

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USA-based acct | 2287 Users | 3800 DID Lines | 28 Locations | all Polycom VVX500 handsets 

2018-06-28 If you have already controlled access to the CALLER ID function via Roles as detailed in my post above,    it will stay unavailable however you access RingCentral phone services including the Chrome Extension 
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ANGELICO

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I do have caller ID disabled in roles however for the Chrome extension users can access unassigned numbers 
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Cecile Glassy, Champion

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Contacting your Customer Account Manager can verify if something else is misconfigured creating a permissions conflict.