Display caller ID time zone

  • 0
  • 1
  • Idea
  • Updated 4 weeks ago
we have office premium licenses. One of our CSR group needs a feature to see the caller time zone/geographical location so they can classify the customer based on zones.
I worked with a call accounting software called Xima and they were able to deliver things like this
please kindly consider implementing this feature
Photo of Michael Huang

Michael Huang

  • 110 Points 100 badge 2x thumb

Posted 12 months ago

  • 0
  • 1
Photo of Brandon

Brandon, Champion

  • 22,280 Points 20k badge 2x thumb
Talk a look here and I think you might find something to do this.  Shadow CMS would be my first guess: https://www.ringcentral.com/apps/?compatibility=ringcentral&appCategory=Analytics
Photo of Michael Huang

Michael Huang

  • 110 Points 100 badge 2x thumb
Thank you Brandon, I've reached out to them and the price point doesn't make sense for us. Not sure if there's any other solution out there.