Desktop App: Display IVR Menu name like queue/group

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  • Updated 5 years ago
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This conversation has been merged. Please reference the main conversation: Incoming Call Information -- IVR Menu Key 'pressed'

We manage 5 companies in the one account. Each company has an IVR menu. I am wondering is it possible to display the IVR menu name on the softphone so support staff know which company is being called
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David O Flaherty

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Posted 5 years ago

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Mike, Official Rep

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Hi David,  This sounds like an interesting/useful idea. I am changing this to an "Idea" thread so that it gets seen by our product team. 


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